Trouble starting Vienna Ensemble Pro 7

[MarvinKopp]

Hello I have some trouble starting Vienna Ensemble Pro 7.

I registered everything on my Ilok, that worked fine.

I installed the whole thing via the installer and installed the synchron player as well.

And now when I want to open it, for a brief moment there is opening a window, saying it is initializing. And then it stops. I attached that one. I tried reinstalling it. running it as administrator, making an exeption for windows defender. Rebooting my system etc. That did not help. So I have no idea what to do^^ Hopefully someone can help me. I want to use it as a server host for other libraries. Maybe I am just overlooking something obvious.

My system:

Processor AMD Ryzen 7 9800X3D 8-Core Processor 4.70 GHz
RAM 128 GB
System 64-Bit / Windows 11 Professionol

I use Cubase 14 Pro as DAW and the SSL 2 + Mk2 as Audiointerface.

[MarvinKopp]

Some other things I tried now were downgrading to every version of VSL7 before , and changing the audio driver to the standart realtek driver and a complete reinstall (uninstall reboot, install, reboot) Still without success 😕 In the logs I get this message for each try to start it: 2025-02-10 18:11:30.675 INFO [22780][VESplashScreen::updateMessage@94] VESplashScreen: Initializing...

It just shuts down without any error message. Never had that happened with any software.

@MarvinKopp said:

Hello I have some trouble starting Vienna Ensemble Pro 7.

I registered everything on my Ilok, that worked fine.

I installed the whole thing via the installer and installed the synchron player as well.

And now when I want to open it, for a brief moment there is opening a window, saying it is initializing. And then it stops. I attached that one. I tried reinstalling it. running it as administrator, making an exeption for windows defender. Rebooting my system etc. That did not help. So I have no idea what to do^^ Hopefully someone can help me. I want to use it as a server host for other libraries. Maybe I am just overlooking something obvious.

My system:

Processor AMD Ryzen 7 9800X3D 8-Core Processor 4.70 GHz
RAM 128 GB
System 64-Bit / Windows 11 Professionol

I use Cubase 14 Pro as DAW and the SSL 2 + Mk2 as Audiointerface.

[Erisno]

Hi @MarvinKopp,

There was a bug in new Ryzen chips that caused issues with all iLok-protected software. Please install the latest BIOS update and the latest version of iLok License Manager.

If you still have issues, get in touch with our support team at support@vsl.co.at

[Idris]

Hi,

Is there any solution for this issue?

I have AMD Ryzen 9 9950X 16 core 4.3 ghz, 64 Gbit RAM and windows 11pro 24H2

latest version of Ilok license manager.

I'm experiencing exact same problem as MarvinKopp mentioned above.

[Ben]

Please update to the latest BIOS version as the mentioned CPU has a bug that was fixed with the update.