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  4. Update servers not responding

  • Update servers not responding

    S
    S

    for 24 hours now, no servers responding.

    Stephen
  • BenB
    VSL Team
    BenB

    Please try closing the Assistant, and re-opening it again. It should continue with the download where it stopped.

    Ben@VSL | IT & Product Specialist
  • S
    S
    @Ben said:

    Please try closing the Assistant, and re-opening it again. It should continue with the download where it stopped.

    Hi Ben,

    I've done that a few times and it always restarts, updates the download progress to 77.04GB and then stops. 0/12 servers online.
  • BenB
    VSL Team
    BenB

    I just tried the download and it worked as expected. Please try following:

    1. Abort the download by clicking on the "x" on the right side
    2. Close the Assistant
    3. Open the Assistant
    4. Trigger the download again.

    If this doesn't solve your issue please create a support file (main menu in the Vienna Assistant) and send it to support@vsl.co.at

    Ben@VSL | IT & Product Specialist
  • S
    S

    Thanks Ben, I will try that and let you know.

    Stephen

    @Ben said:

    I just tried the download and it worked as expected. Please try following:



    1. Abort the download by clicking on the "x" on the right side

    1. Close the Assistant

    1. Open the Assistant

    1. Trigger the download again.


    If this doesn't solve your issue please create a support file (main menu in the Vienna Assistant) and send it to support@vsl.co.at

    @Ben said:

    I just tried the download and it worked as expected. Please try following:



    1. Abort the download by clicking on the "x" on the right side

    1. Close the Assistant

    1. Open the Assistant

    1. Trigger the download again.


    If this doesn't solve your issue please create a support file (main menu in the Vienna Assistant) and send it to support@vsl.co.at
  • S
    S

    Hi Ben,

    Happy to report the download is back up and running. Cause: operator error (my media drive was full)

    Thanks for your help

    Stephen