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  4. VI Pro Cannot locate samples after upgrade to Full Symphonic Cube

  • VI Pro Cannot locate samples after upgrade to Full Symphonic Cube

    • rescan
    A
    A

    Hello,

    I just upgraded to the full version of Symphonic cube.

    However I am not sure what I did wrong but the extended samples are not being recognized from VI Pro Sibelius presets. The cells are orange and inactive.

    I also noticed that now there are two copies of each library under the \Vienna folder, for example

    01_OrchestralStrings-1

    AND

    VI Orchestral strings - iLok

    Perhaps I need to rescan the folder locations in VI pro? I couldnt locate where to do this.

    Any help appreciated!

    Thank you

    Anand
  • A
    A

    I must add that I did rescan the Directory manager, but that didnt seem to help.
  • andiA
    VSL Team
    andiA

    Hello Anand!

    This sounds like you have a mixture of eLicenser-protected and iLok-protected libraries and software installed. Please make sure that you only have the iLok-protected libraries and software installed. You can install the library content and the latest software with Vienna Assistant. If this doesn't help, please create a Vienna Assistant support file and send it to support@vsl.co.at. How to create a support file, is described here:
    https://www.vsl.info/en/tutorials/faqs/technical#va-support-file

    Best regards,
    Andi

    Vienna Symphonic Library
  • A
    A

    Hi Andi

    thanks so much. I was able to get it working after uninstalling all the eLicenser software!

    Best

    Anand