@Bill said:

By default, middle C is C3

I've long ago set C4 as the middle C. As you can see in the diagram I posted, Synchron Player takes care of this. I would also believe that the instruments are playing in the expected octave. It's just the lower limit (maybe the higher, too?) that is out of place.

By the way: I think that VSL has always followed the MIDI standard of naming C4 as the middle C, instead of Yamaha's C3. A quick check to the manuals seem to confirm this.

Paolo

I'm just showing the default as I see it, It would explain you issue..

@Bill said:
I'm just showing the default as I see it, It would explain you issue..

The note name you see depends on the visualization preferences in your Synchron Player. The MIDI note number is in any case the same (Middle C = MIDI Note #60).

The problem I'm experiencing is likely the same with any naming standard.

Paolo

Hi Paolo!

I cannot reproduce your problem here.

Do you have Synchron Prime Edition 2.0 installed and the old content uninstalled?
Which OS are you working on?
Which Synchron Player version do you have installed exactly?
Which preset did you load exactly?
Did you do any steps after loading the preset?

Best regards,
Andi

Andi, thank you for your answer.

The old Synchron Prime folder was renamed by Vienna Assistant, while the new one was being installed. I then deleted it from the content drive.

My OS is Mac Monterey 12.7.6 on an Intel Mac.

Synchron Player is v1.3.1674.

To enable Flow, I don't load a Precision preset. I click on the rainbow, touch the Strings section, and select, say, "Violoncellos (8 players)".

When the Flow UI appears, I choose any or the presets, play any note, and see the range appear.

By the way, the Pizzicato preset doesn't show the range.

No other operation. This happens both with Synchron Player used as standalone and as a Dorico plugin.

Here is a video:

Wrong range in Flow

Paolo

Hello Paolo!

Thanks for your detailed description and the video. I can now see what's going wrong. You seem to have the following Synchron Player setting enabled:
Engine/Force disable all slots

This setting doesn't work properly with Flow View. When the slots get enabled, the ranges get stretched. For now I recommend turning this setting off. We will look into it. Sorry for the inconvenience that this might have caused.

Best regards,
Andi

Andi, just a note to say that the update of yesterday didn't solve this issue. I see the Synchron Player version has not been changed, so maybe it was just a minor fix.

Paolo

Hi Paolo!

The issue you have reported needs to be fixed in Synchron Player and cannot be fixed with a library update.

Best regards,
Andi