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  1. Home
  2. Sample Libraries
  3. Synchron & Studio Piano Series
  4. I can not use my Synchron Pianos.

  • I can not use my Synchron Pianos.

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    I recently replaced my PC and had no issues with the setup process and my iLok works fine.However, Synchron Piano Player is no longer responsive in this state and I cannot use the libraries I have. I'm looking for a solution. All software, including Vienna Assistant, is up to date.

    This is spec of my pc :

    Cpu : i7-13620H

    Memory : DDR5 16GB

    VGA : RTX 4050 (Raptop)

    SSD : Samsung 990 Pro 4TB + 980 Pro 2TB

    And, Windows 11.
  • BenB
    VSL Team
    BenB

    This is an old version of Synchron Pianos. Make sure to install the latest version from within Vienna Assistant.

    Ben@VSL | IT & Product Specialist
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    @Ben said:

    This is an old version of Synchron Pianos. Make sure to install the latest version from within Vienna Assistant.

    Vienna Assistant has already confirmed to me that I have the latest version. I cannot update it any further.
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    @Ben said:

    This is an old version of Synchron Pianos. Make sure to install the latest version from within Vienna Assistant.

    Oh, sorry, I'm still having the same issue even after updating to the latest version. I've tried installing several versions to see if the same issue occurs, and only version 1.2.85 turns on. However, there is no sound because it doesn't support compressed samples.
  • BenB
    VSL Team
    BenB

    Please create a support file from the main menu in the Vienna Assistant (hamburger button on top left) and send it to support@vsl.co.at

    Ben@VSL | IT & Product Specialist
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    @Ben said:

    Please create a support file from the main menu in the Vienna Assistant (hamburger button on top left) and send it to support@vsl.co.at

    Ok. I just sended. Would you please check the e-mail and files?
  • BenB
    VSL Team
    BenB

    Can confirm, we got the mail with attachment and I have assigned it to my colleague who will chack it out and report back to you. Please keep in mind that you might get a response after this weekend.

    Ben@VSL | IT & Product Specialist
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    This post is deleted!
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    @Ben said:

    Can confirm, we got the mail with attachment and I have assigned it to my colleague who will chack it out and report back to you. Please keep in mind that you might get a response after this weekend.

    Thanks for your help, I will wait the reply.
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    last edited
    last edited
    @Ben said:

    Can confirm, we got the mail with attachment and I have assigned it to my colleague who will chack it out and report back to you. Please keep in mind that you might get a response after this weekend.

    I was heard that all the programs were installed correctly and that it seemed to be a player issue. Do you have any ideas on how to solve this?
  • BenB
    VSL Team
    BenB

    Sorry, my colleages in software development have to take a look at this. They are already informed.

    Ben@VSL | IT & Product Specialist
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    @Ben said:

    Sorry, my colleages in software development have to take a look at this. They are already informed.

    I fixed this error through the re-install the Windows 11. I guess there was a minor-error on Windows. Thanks for your help.