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Hi,
I opened a ticket for this but got no reply as yet.
My attempts to convert to iLok resulted in all my licenses going to 1 ilok account.
3 VEP7 pro licenses which each should include Epic Orchestra 2.0 & Big Bang
The VSL website provides NO OPTION to enter my 2nd iLok account like the How to Video suggested.
So now I have 1 iLok with all my VSL licenses and a 2nd iLok with nothing.
Does anyone know of a way to fix this?
Don
Hi Don,
Only the first VEP 7 license gets an Epic Orchestra 2.0 license. Every additional license comes without it.
Big Bang Orchestra is a free library that is not related to VEP in any way.
You can't enter a second iLok account, it's not possible to split up licenses to multiple accounts.
Best, Ben
@Ben,
No offence intended but one of us has been misinformed.
If what you say is true about VEP7 pro licenses only going on one ilok account, then why did you sell extra VEP7 pro licenses to me?
And why would your support team suggest that I can put my one of my VEP7 pro licenses on different iloks?
Please read this Email from Michael Hula before I converted to iLok?
>Hello Don,
>Thank you for your email!
>You could activate one of your VEP7 licenses of your account #166597 Donald Crockett <dccrockett2@outlook.com> >in the iLok cloud and the two remaining licenses on iLok keys (2nd or 3rd generation) in your iLok license manager.
>I hope that you find this information helpful.
>Please don't hesitate to contact me if I can be of any further assistance!
>Kind regards from Vienna,
>Michael Hula
>VSL Support Team
Right, you can activate one license on the iLok Cloud, and the other two on iLok USB Keys, nothing wrong with that. You can use the iLok Cloud besides any number of iLok USB Keys; just make sure to register the iLok USB Keys to the same iLok account and you are good to go.
@Ben,
Thats the problem. My iLok USB keys are registered to different accounts.
It was done that way for Avid & Slate Digital dual ilok licenses.
Your website put all 3 of my VEP7 pro licenses on one iLok not me.
as I keep stating this is not what I wanted or expected.
I just heard from Micheal (VSL support ticket: #166597 suggesting that I pay to have the VEP7 pro licenses transferred to separate VSL accounts, the issue I have with that approach is that VSL caused the problem in the first place. VSL put all 3 VEP7 pro licenses on the same iLok account not me. So if setting up separate VSL accounts is the only solution, then any fees involved with ILok license transfers should be incurred my VSL not me.
Glad to hear that you are in contact with our support.
To avoid misunderstandings:
What VSL support is not ethical
VSL creates a problem so VSL can profit from it.
This is your business model. I don't think so, please check with management.
I had a similar issue with Slate Digital putting two of the same license on one iLok.
It made no sense then and it makes no sense now.
VSL should resolve this the way Slate Digital did they moved the duplicate license to a different account at no cost to me. Because they put the duplicate license on the same iLok in the first place not me.
This is not right I do not intend to pay you to resolve an issue that VSL caused by placing duplicate licenses on the same iLok.
FYI, if your two iLoks were put into different accounts for Pro Tools because Avid told you it had to be like that, apparently that is wrong information, and it works fine in one account. Apparently, others were told the same incorrect information and given incorrect advice by Avid support:
https://duc.avid.com/showthread.php?t=420851
You should be able to have your Avid and Slate Digital moved to the correct iLok keys with the iLok license manager and not have to buy another iLok.
I don't think there are any cases where you should actually need iLok keys under two different iLok accounts by any vendor - that seems completely ludicrous to me.
You seem to be missing the point.
This is not about Avid I am square with avid and Slate digital as well
This is about VSL.
How about this, just refund my money for the one license that was put on the wrong ilLok account.
Thanks
@vePro7user64 said:
You seem to be missing the point.
This is not about Avid I am square with avid and Slate digital as well
This is about VSL.
How about this, just refund my money for the one license that was put on the wrong ilLok account.
Thanks
Right, your current issue is with the VSL and I understand the other products are working. All I'm saying is that if those two companies hadn't given you incorrect information and had you set up things in such a strange way in the first place (two iLok accounts instead of two iLoks under one account, for no reason other than that the tech support people at those two companies don't know what they're talking about) then the VSL thing wouldn't be an issue and everything would be working fine for you right now without having to ask anybody for a refund.
Having two iLok accounts instead of one is just more work for you for renewing zero downtime coverage and all the other stuff... That's why I'm suggesting you consider fixing that, and if that was fixed, then the VSL thing wouldn't be an issue anymore.
Actually there's no issue at all, since the three mentioned licenses has been registered to a single user account back in 2021, the licenses has been downloaded to three different USB eLicenser keys. This single user account is now connected with an iLok account and the licenses could be activated on three different iLok keys. It's as simple as that.
Best, Michael
@michi said:
Actually there's no issue at all, since the three mentioned licenses has been registered to a single user account back in 2021, the licenses has been downloaded to three different USB eLicenser keys. This single user account is now connected with an iLok account and the licenses could be activated on three different iLok keys. It's as simple as that.
Best, Michael
Yeah, but his problem is that he already has three different iLok keys but they are each registered to three different iLok.com accounts instead of the same account, because Avid tech support gave him incorrect information and told him that he could only use pro tools on two computers by having two iLoks with separate iLok.com accounts, and he doesn't want to have to buy additional keys or pay to get them moved to another VSL account to allow registering with a different ilok.com account. And now he wants VSL to support this really stupid one-iLok.com-account-per-dongle setup that he has done at the instruction of Avid and Slate Digital, a setup that doesn't make any sense when the multiple iLoks work just fine under one account. Avid and Slate Digital had him set things up the wrong way, and he is blaming VSL for not supporting this wrong way of setting things up.
In general it's possible to un-register an (empty) iLok key and re-register it to a desired different iLok account. The activation of one license in the iLok cloud is another solution, so several options are there anyway. I can't see any reason to blame our company for not being helpful, to be honest.
Best, Michael
@mducharme said:
@vePro7user64 said:
You seem to be missing the point.
This is not about Avid I am square with avid and Slate digital as well
This is about VSL.
How about this, just refund my money for the one license that was put on the wrong ilLok account.
Thanks
Right, your current issue is with the VSL and I understand the other products are working. All I'm saying is that if those two companies hadn't given you incorrect information and had you set up things in such a strange way in the first place (two iLok accounts instead of two iLoks under one account, for no reason other than that the tech support people at those two companies don't know what they're talking about) then the VSL thing wouldn't be an issue and everything would be working fine for you right now without having to ask anybody for a refund.
Having two iLok accounts instead of one is just more work for you for renewing zero downtime coverage and all the other stuff... That's why I'm suggesting you consider fixing that, and if that was fixed, then the VSL thing wouldn't be an issue anymore.
I was not given incorrect information. I purchased different ILoks that contained Pro Tools Perpetual licenses. The only thing that could be changed was the ILok email address and password.
I this is not your concern man.
What this is about is VSL encouraging me to convert to iLok licenses, advising me that I could place them on different iLoks.
and now telling me the only way to put my licenses on different iLok accounts is if I pay for a transfer.
and BTW I don't believe that BS. the license in question is not even activated I doubt a transfer would even to possible.
VSL can fix this issue that are trying to be greedy.
They have the upper hand. But that's is ok. I just have and extra license that I cannot use.
Not the first time I have been lied to and then cheated. I am just glad I never purchased any VSL Libraries.
Word about VSL unethical business practices have a way of getting around..
@michi said:
In general it's possible to un-register an (empty) iLok key and re-register it to a desired different iLok account. The activation of one license in the iLok cloud is another solution, so several options are there anyway. I can't see any reason to blame our company for not being helpful, to be honest.
Best, Michael
We don't own an empty iLok keys and iLok cloud is a very bad joke. My creative systems contain intellectual property are not connected to the internet. And my iLoks and the licenses they contain are on separate depreciation schedules.
And I do blame your company Michi. I also blame myself. Something in my spirit told me VSL would mess this up.
If the elicenser version is VEP7 pro supported VST3 I never would have considered putting my VSL licenses on my iLok.
I can see this is a waste of my time.
I don't believe that anyone on this forum has any power or authority to resolve this issue.
I will try the VSL sales department.
I guess my reply post did not get sent or some how got deleted
We were not mislead my Avid or Slate Digital. We purchased 2 Ilok keys that contained Pro Tools perpetual licenses and other software licenses from two different private sellers. We assigned one of the iLoks to the wrong account Avid corrected the issue. Also ILok company policy does not allow the changes that are being suggested here. iLok only permitted me to change the associated email address and password not the iLok user ID. Even if ILok did allow my iLoks to be moved to the same account this is not possible for my business model.
As for Slate Digital, we purchased two licenses using the same account thinking we could place them on separate iLoks via Slate's website. Unlike VSL, Slate Digital did NOT suggest this, we assumed wrongly that this was the case. I described the problem to Slate Digital support and Slate corrected the mistake by suggesting I create another Slate Digital account and moving the 2nd license to other account.
This is what I was suggesting VSL do but to no avail.
As I also tried to state earlier. I don't think my problem will get resolved my posting to this Forum.
Just wanted to correct this idea that we were somehow mislead by Avid and Slate Digital we were not.
Those two companies actually know what they are doing. We have done business with them for over 20 years.
For the Slate Digital thing, it sounds to me like you might have a misunderstanding of how you actually put licenses on an iLok. When you buy the license, it puts it on the iLok account, and you choose what physical iLok key to associate it with in the iLok Manager software on the local computer, and can move them from one key to another in the same iLok account freely using that software. When you buy a product on a website the vendor has no control over what actual iLok key it gets deposited on. That depends on what key you actually activate it on with iLok Manager. I have many iLok licenses, and it is always a two step process where the first step is buying the license from the vendor which goes into my iLok account and then I go into the iLok Manager software and actually activate the license on a particular iLok key (and I can choose which one). If you buy two licenses then you simply have extra activations, and repeat the activation in the iLok Manager software, choosing the second key the second time. You say that you did the multiple accounts because Slate's website didn't allow you to place them on separate iLoks but it is the iLok manager software running on the local computer that allows to load them on separate iLoks, I don't think any vendors websites could actually control what iLok dongle the license gets activated on if an account has multiple.
As for Avid, if you bought the iLok key from a private seller I don't know how that impacts transferability.
In general though you should only need multiple iLok accounts if the iLoks are owned by different entities and you want different entities owning the licenses and paying the bills for zero downtime etc, rather than having the same entity pay the bills for both iLoks. Otherwise there is no reason to have multiple iLok.com accounts. I assume in your case that if the business model is a reason that probably you must have one company own one iLok dongle and another company own the other iLok dongle and that must be the reason you want the separate accounts. But if that is the case, I would wonder why you even bought the multiple licenses from VSL in the first place under a single VSL account when that would generate a single invoice for a single customer entity and then the invoicing would be wrong for if you have multiple business entities.
And what I've heard from other websites is that iLok charges vendors for moving licenses from one iLok.com account to another, so you are asking/expecting VSL to pay money to PACE iLok to move your license to another ilok.com account while not getting any money from you to do that.
B Ben locked this topic on
