I just purchased those two libraries. Since I’m doing a fresh install of macOS Sonoma, I got to the point where I was going to install my VSL libraries.
But when I open the Vienna download app, it tells me to make sure all my licenses are activated in iLok. So I open iLok, select all my VSL licenses and click on the √ button to activate. But it gives me a dialog that looks something like this, except that it shows all the libraries (I took this one later):
I click cancel, but somehow all the licenses got activated but two: Vienna Boys Choir and Basso Profondo, the two that I was excited to try out and that I spend a lot of money on.
But when I try to activate either, I get the dialog you see above, or this one:
Both of these show they can be activated in two ways, iLok stick and iLok Cloud:
However, even though I’m signed in to my iLok Cloud account, as you can see, I don’t have the option.
I’m sure that when you start your day tomorrow you will find that something got screwed up in your server and finally tomorrow I will be able to start using the libraries I bought today. But why does it have to be like that? I mean, why the activation to iLok Cloud? I only have three vendors that use iLok, Eastwest, Liquid Sonic and VSL. I never have any problems with Eastwest or Liquid Sonics, I activate once and forget. But the one that always gives me problems is VSL, with the iLok Cloud.
When I load the plugins from the other two companies, they just load and that’s it. When I load the Synchron Player, it appears on screen for a moment, then disappears for a second or two, then reappears. It’s absolutely annoying. No other plugin I have does that. And my guess is that it’s because of the cloud thing.
Please fix this, it's getting really annoying. I would much rather spend time playing around with these two choirs that I just bought instead of typing up an email and this post.
