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  1. Home
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  3. Vienna Ensemble Pro 7
  4. Issues with the latest update (7.2.1503)

  • Issues with the latest update (7.2.1503)

    W
    W

    Since updating I've experienced a lot of hanging.  I'm trying to edit some settings on a VST slot and VEPro becomes unresponsive.  Can't figure out a reason other than I just updated yesterday.  Anyone else experiencing anything similar or are there some known issues?  
  • PaulP
    VSL Team
    PaulP

    Hi winknotes, 

    Thanks for your message!

    Can you please provide more information about those hangs? Are they reproducible? Which plug-ins (and versions) are affected?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • C
    C

    I have the same issue.VE Pro will be unresponsive or crash when I change any setting in one slot and click on a different slot. It won't happen on the same plug-in vst 2.x version.

    VE Pro 7.2.1503 x64

    EW OPUS 1.3.4 vst3

    Kontakt 6.7.1 vst3

    i9-10920X, 128 GB RAM, Windows11 22H2 Workstation
  • PaulP
    VSL Team
    PaulP

    Hello Choison, 

    Thanks for posting. Please get in touch with us directly: support@vsl.co.at

    Do you get any kind of crash reports? Which "slots" are you clicking on, is there an exact procedure you could capture with a quick screen-video?

    This is on a one-computer setup, correct?

    Thanks for the additional information!

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • W
    W

    I did roll back to the previous version last night but it was happening with Kontakt 7 plugins specifically.  

    My crash happened exactly the way Choison explained.  I click on an instance of Kontakt in a slot from the mixer view, make my edit, go back to mixer view, click on the instance of Kontakt in the second slot to make the same edit and that's when it hangs.  
  • H
    H

    Same here with all instance that contains multiple instruments, let say if I have one "Strings" Instance with 4 channel (1xPlay/2xKontakt/1xHALion) if my first channel is selected and I want select another channel (channel view) with my mouse VEP freeze and it's happen with all my server (3) with any instrument loaded in, even with Komplete Kontrol empty instance.
  • W
    W

    In my case all of my Kontakt instances have a single instrument.  Not sure if that's relevant.  
  • C
    C

    For me 7.2.1503 also made VEP unusable (MacOS 12.6.3, Studio One 6).
    I rolled back and I was able to continue to work.
  • W
    W

    A little more information on this issue.  First of all I re-installed to the most recent version.  Something got goofed up when I tried to rollback plus I needed to better document what is happening.  

    As previously stated if I click on an instance of Kontakt7 (v. 7.13), make an edit to the VST (infinite brass), navigate to the Mixer view, click on another instance of Kontakt7, VEPro hangs and never returns until i forcibly close it.  

    However, I did discover that if I save my change to the server project after making each edit this issue didn't occur.  In fact if I open an instance but don't make a change, I can open another instance without issue.  Only if I make a change to a VST does the issue occur.  
  • D
    D

    Latest update has caused problems for me as well.

    I just updated both Kontakt 7 and Vepro 7 to their latest versions as of Feb 19th and immediately ran into a problem. With two separate instruments of Kontakt loaded into a single Vepro instance, when switching between each Kontakt instrument Vepro will freeze/hang. Before it freezes I see the Kontakt display flicker, then Vepro completely locks up and I need to force quit to fix.

    Single system use
    Kontakt 7.1.8
    Vepro 7.2.1503
    Windows 10 Pro 22H2 19045.2604
  • D
    D

    I'll also add - I was unable to rollback vepro 7 to an earlier version that allows VST3 to test. When attempting the rollback from Vienna Assistant 1.0.272, it lists previous 7.2 versions as options, but when I choose a 7.2 option it actually downloads and installs only 7.1 software versions. I was unable to find previous 7.2 installers on the website.
  • D
    D

    Further additions - I was able to locate and install ViennaEnsemblePro-WIN-7_2_1495. This fixed the previous problem for me. The issue must have been with the 7.2.1503 update?
  • J
    J
    last edited
    last edited

    @winknotes_282 said:

    However, I did discover that if I save my change to the server project after making each edit this issue didn't occur.  In fact if I open an instance but don't make a change, I can open another instance without issue.  Only if I make a change to a VST does the issue occur.  

    I tested the same idea of saving after every change, and that worked for me,  I was unable to rollback to a version that supported Kontakt 7, so am stuck on the latest release (on Windows 11 pro).
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Quick update: A fix is in the pipeline for tomorrow!

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • A
    A

    Catalina/Logic. I have so many issues since all the last updates. Crash, servers can't be found, huge latencies. Please check the compatibility with Catalina because I didn't change anything on my side and it becomes a nightmare. Thanks
  • Andreas8420A
    VSL Team
    Andreas8420A
    last edited
    last edited

    Hi Arlanda,

    @Arlanda said:

    Please check the compatibility with Catalina because I didn't change anything on my side, and it became a nightmare. Thanks



    We did - so there might be a lot more going on on your side. Best to get in touch with us via support@vsl.co.at please add both the Support File from the Vienna Assistant as well as screenshots & information about those issues.

    Thank you!

    Kind regards,

    VSL Team | Product Specialist & Media Editing
  • BenB Ben moved this topic from Vienna Instruments Pro on