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  4. [SOLVED] Pleas Help - Library's don't load

  • [SOLVED] Pleas Help - Library's don't load

    M
    M

    My fellow people,

    I face a strange problem. today I opened a Project I´m working on. But no sounds are loading in vi pro. Also the SY-zed Libraries don't load. I opened the directory manager. All entries were red. I removed all of them and set the path again, as seen in an video by VSL. It still did´t work. I uninstalled and re-installed VI Pro, SY-Player and my libraries. Still nothing loads. I then loaded one of the free instruments (The Fujara Flute). This loads. Butt still not the other sounds. Also a restart of the computer doesn't solve the problem.

    I´m using Mac OS Monerey. Mac Book Pro M1. Nothing was changed in the last months.

    Any help is much appreciated, since I´m in the middle of an project and have to finish it

    The License is via ilok cloud.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Major,

    A shot in the dark: Did you check that your iLok Cloud Session is actually open?

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    A shot in the Dark an.... VOLLTREFFER! Viel Liebe nach Wien. Thank you. I hope my iLok Account wasn't hacked, since I never locked out of the session or used it from another computer...
  • PaulP
    VSL Team
    PaulP

    Hi Major, 

    No worries, I think that was an iLok glitch. Also happened to others.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • J
    J
    last edited
    last edited

    STILL HAPPENING ... CAN ONLY ACTIVATE IN THE CLOUD (WHICH I DON'T USE) ... HAVE LOST ALL DAY SATURDAY AND CAN'T ACCESS MY LIBRARIES FROM iLOK FOR THE LONG WEEKEND UNTIL TUESDAY FEB 21 --- WHEN THEY REOPEN AND IF I CAN GET THROUGH

    😕😔😠
  • PaulP
    VSL Team
    PaulP

    Hi jdw, 

    Just seeing your post now, sorry. 

    Not sure if I can follow, but if you're still having troubles, please contact us directly via support@vsl.co.at!

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support