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  • ASSISTANT UPDATE FREEZES

    Hi!

    RUNNING: ENSEMBLE PRO 7-ILOK-CUIBASE 11 -ELICENSER-WINDOWS 10-64GB

    Twice today I've tried to get any Vienna Ensemble Pro 7 updates using the Vienna Assistant for the 1st time, and twice the Assistant has apparently frozen in its own update process, 1st time at about 1/3rd of the way, the 2nd time at less then 25%.

    I ported everything VSL onto the Ilok 3 months ago, and with the exception that Ensemble Pro 7 occassionally crashes on 1st opening in the day, for the most part everything of my huge gathering of Synchron and IP.2 products have worked fine since the ILOK.

    I still open Ensemble Pro 1st, then Cubase.

    Still- Asio Guard is off, I only use Rack Instruments, all the right stuff, but that's beside the point, as Cubase isn't on when I have this issue.

    So, I need to run the updates. What should I do here?

    Thank yoy!

    g.c.

    garrcrowley@yahoo.com


  • Hi Garr, 

    You can always contact the trusted VSL support team with specific questions: support@vsl.co.at

    Screenshots/videos will help!

    Best, 
    Paul


    Paul Kopf Product Manager VSL