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  4. Vienna Synchron Pianos doesn´t load samples

  • Vienna Synchron Pianos doesn´t load samples

    M
    M

    I had to rollback to version 1.2.51 of Vienna Synchron Pianos to be able to use the player. I´m curious. I mentioned this on my Win7 DAW and thought it would be a problem with Win7 but now i have my DAW on a Win10 machine and the problem is the same. The newest version 1.2.68 seems to be useless, on another Win10 machine it´s the same. 

     

    There must be others with the same problem. 
  • BillB
    BillB

    Does the older version use eLicenser? The new version would need iLok, and the iLok version of the piano libraries.

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • M
    M
    It's all only for iLok, i switched completely to iLok and uninstalled the eLicenser.
  • PaulP
    VSL Team
    PaulP

    Hi,

    With such specific troubles, it always makes sense to provide our support team with as much information as possible: support@vsl.co.at, including screenshots. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • CraigFC
    CraigFC
    last edited
    last edited

    @mbrylka said:

    I had to rollback to version 1.2.51 of Vienna Synchron Pianos to be able to use the player. I´m curious. I mentioned this on my Win7 DAW and thought it would be a problem with Win7 but now i have my DAW on a Win10 machine and the problem is the same. The newest version 1.2.68 seems to be useless, on another Win10 machine it´s the same. 

     

    There must be others with the same problem. 

     

    Maybe it's just a coincidence, but Synchron pianos wouldn't load any samples tonight for me either (I'm on Win 10). Nor woud Synchron Player display any of my BBO libraries!

     

    I thought it must be an iLok issue at first, but then discovered that both players no longer had any folders mapped, so I had to re-add the paths. I have no idea what could have caused this, but it was a quick (if non-intuitive) fix. Hope your solution is straightforward too!
  • PaulP Paul moved this topic from Synchron Series on