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  4. iLok Generations and Theft/Loss coverage for Vienna Products

  • iLok Generations and Theft/Loss coverage for Vienna Products

    P
    P

    The VSL website says, "If you’d like to protect your licenses on your iLok keys, please refer to iLok’s Theft and Loss Coverage (only available on iLok 3 keys, not on iLok 2 keys)...."

    But the link to the iLok page specifies, "Requires Second or Third Generation iLok USB."

    Does this mean Theft/Loss Coverage is only available with iLok 3 specifically when it comes to VSL? The above quote from the iLok site suggests that iLok 2 dongles also have that option. 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Seems like that one slipped through, sorry. Where did you find that (wrong) information about iLok 2 keys?
    I will correct that.

    Gen 2&3 keys will work with ZDT.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • P
    P

    Hi Paul, 

    It's on the info tab of the Vienna Protection Plan page. 

    https://www.vsl.co.at/en/Product_Overview/Vienna_Protection_Plan

    Thanks. 
  • PaulP
    VSL Team
    PaulP

    Hi Plowman,

    Good find, thanks! => Fixed now.

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    last edited
    last edited

    @plowman said:

    Hi Paul, 

    It's on the info tab of the Vienna Protection Plan page. 

    https://www.vsl.co.at/en/Product_Overview/Vienna_Protection_Plan

    Thanks. 

    Am I understanding the iLok page correctly for a broken iLok:  even without any coverage, iLok will recover your licenses and replace your iLok?  The big difference with the ZDT, is it will be immediate, but without any coverage, you will still have recovery, just not immediately?  Did I interpret that correctly?

    Mike