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  • Vienna Assistant still shows installed VSL libs as "Not installed"

    samtrinoS
    samtrinoS

    hello,

    I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

    However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

    As a test, I individually installed few of those libs and they got properly recognized as installed.

    Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

    Thanks.
  • PaulP
    VSL Team
    PaulP

    Hello Sam,

    That shouldn't be the case, of course. 

    A new Vienna Assistant is in the pipeline, should be available tomorrow, let's give it a try with this new version.

    If this doesn't change: 

    - Can you play/access those instruments in the respective sample players?
    - Could you please send us a few screenshots of the VA and also the installed data? support@vsl.co.at

    New VA version should be available in the course of tomorrow, Wednesday. 

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G
    last edited
    last edited

     

    I can confirm that. Neither of my libraries is recognized an I am not willing to start reinstalling more than 2TB just for safety. I expect an update that will find installed libraries, the default setting for the target installation is correct. Maybe it is an issue related to external harddrives?

    Cheers,
    Andreas

    @Sam Farah said:

    hello,

    I used Bulk Install to download/install all my libraries - Vienna Assistant stalled few times so I had to restart it, but eventually all libs got installed.

    However, in Vienna Assistant, they are all still shown under "Not Installed"! I tried refreshing (top right), quitting and restarting the app, etc. but it wouldn't recognize them as installed.

    As a test, I individually installed few of those libs and they got properly recognized as installed.

    Will I have to delete all libs and start over again by installing each one separately (a huge time waste)???

    Thanks.
  • samtrinoS
    samtrinoS

    Thanks Paul, will wait for the update to see if it solves it... Worth mentioning that my libraries are also on an external drive.
  • A
    A

    Hi,

     

    Did you ever get this resolved? I am having the same issue.

    Rob
  • PaulP
    VSL Team
    PaulP

    Hi, 

    The best idea with such specific troubles is to contact us directly via support@vsl.co.at, best with screenshots that show your situation in the Vienna Assistant. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • BenB Ben moved this topic from General & Hardware on