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  • iLok: No content in new Synchron Player, after transtiion?

    Hello,

    I just began transitioning a few of my libraries to iLok, but don't see any content inside the new Synchron Player.  I didn't encounter any error messages during any of the installations, so not sure what could be happening here.

    • Vienna Assistant 1.0.113
    • Synchron Player 1.2.105
    • MacOS 12.3
    • I downloaded + installed 4 iLok libraries so far
      • I can see them all in my library-install directory, next to the older eLicenser libs
    • I rebooted and that didn't help
    • Synchron Player was showing my old eLicenser libs before the upgrade to 1.2.105
    • Synchron Player 1.2.105 has empty PRESET, PATCHES, and MIXERPRESETS areas

    Thanks in advance!


  • Hi @prademacher, it is likely that you haven't opened your iLok cloud session.

    I think the Synchron Player does not show any warn users enough when the iLok session is not properly engaged (what a fool-proof feature!), which can be (hopefully) improved in later versions.


  • Hi, 

    Maybe a stupid question, but did you activate the licenses in your iLok License Manager? 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Thank you, JoelW and Paul!

    I've been a long-time iLok user, but never used Cloud licenses (all my licenses are on local machine).  The solution was to open iLok License Manager, then File->Open Cloud Session, and that worked without hassle.


  • Perfect, thanks for the update!

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • PaulP Paul moved this topic from Synchron Series on