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  4. [SOLVED] VI Pro and SE Woodwinds not upgradeable to iLok

  • [SOLVED] VI Pro and SE Woodwinds not upgradeable to iLok

    N
    N

    Well that was a nasty shock. According to MyVSL, VI Pro and my Plus editions of SE Woodwinds vols 1 and 2 are not upgradable to iLok. Which means sooner or later these products I've bought and paid for - and integrated into my template are going to simply disappear, when eLicenser does.

    Extremely disappointing, and will mark the end of any new VSL purchases from me if it stands.
  • PaulP
    VSL Team
    PaulP

    Hi noiceboyuk, 

    Classic misunderstanding.

    VI Pro is available just like before, and as a free upgrade for all VI users on iLok. 

    You are being upgraded FOR FREE to the full versions of your Special Edition Volumes (we kept that kind of silent and I will make it more visible). 

    Rejoice and have a great evening. 

    A personal sidenote: Assuming the worst is not only unhealthy, it also makes sense to double-check your information. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • N
    N
    That is good news, thanks Paul - but all I was going on was the info you folks put on MyVSL. Maybe it would be a good idea to not terrify your customers first? Why not either simply put them as orange dots as - effectively - they are upgradeable? Anyway thanks for clarifying here promptly.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    You are right, we will improve this in some way. Will be added in our FAQs as well.

    Best, 
    Paul 

    Paul Kopf Product Manager VSL
  • N
    N

    Great, thanks Paul :)
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Forgot the update, here it is.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • K
    K

     

    I have a system that has SE 1 and 2 but not of them show up in Vienna Ensemble  I assume these players were updated for iLok and erased the legacy ones.

    They only thing that shows up is Epic Orchestra 1.0. . 
  • PaulP
    VSL Team
    PaulP

    Hi kitekrazy, 

    I'm afraid I don't understand your message!

    Please get in touch with support@vsl.co.at, best with details about your system and a few screenshot, so we can sort this out!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • K
    K

    I can seem to load anything anything from Special Edition 1 or 2 in Vienna Instruments Pro.  I only see Presets, Matrix, and Patch for Epic Orchestra 1.  Am I doing something wrong?

     There are no presets.  I have cymbals and gongs, timpani on another system and presets are there.
  • K
    K
    last edited
    last edited

    @kitekrazy said:

    I can seem to load anything anything from Special Edition 1 or 2 in Vienna Instruments Pro.  I only see Presets, Matrix, and Patch for Epic Orchestra 1.  Am I doing something wrong?

     There are no presets.  I have cymbals and gongs, timpani on another system and presets are there.

    Well it appears these were still in the Cloud and I thought I transferred them to iLok.  Life can be confusing with 3 different machines and they all have different licenses.