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  4. RESOLVED - Confused about some pricing

  • RESOLVED - Confused about some pricing

    P
    P

    Hi - Over past two days I have purchased the Synchronized Flute and Oboe Ens at 'My Price' of 50 Euros instead of the regular price of 85 Euros. I assume that the reason for the discount is that I own the non-Synchronized version of theses ensembles. I just went to upgrade to the Synchronized Clarinet Ensemble but 'My Price' is now back up to 85 Euros even though, as with the Flute and Oboes, I own the non-Synchronized version of the Clarinets. I was expecting the price to by 50 Euros.

    Thanks

    Patrick
  • PaulP
    VSL Team
    PaulP

    Hi Patrick, 

    Please get in touch with our sales team directly: sales@vsl.co.at!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • michiM
    VSL Team
    michiM
    Hi Patrick, Thanks for your interest in additional products of the Vienna Symphonic Library! I've just had a look at your registrations and in our webshop your price for the SYNCHRON-ized CLARINET ENSEMBLE Library would be EUR 50.- as expected. Maybe you'd need to refresh your basket or even your browser? I hope that helps! Kind regards, Michael VSL Sales Support
  • P
    P

    Hi - I just cleared my browser history, restarted the browser and the correct, discounted price now appears.

    Thanks

    Patrick