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  3. [SOLVED] e-Licenser Control not installing on Mac

  • [SOLVED] e-Licenser Control not installing on Mac

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    Apologies if someone has already asked but I couldn't find it in my search on this forum:

    I have just received my Vienna Key and trying to install Vienna Ensemble Pro 7, but need to install the eLicence Control software to enable the Key. Unfortunately no matter what I try I am unable to install the eLicencer Control software on my Mac (OS X Mojave 10.14.6). And yes I downloaded the latest version of the software as per the instruction from VSL, and have also tried older versions of the installer.

    Here is what happens when I try to install:

    • I click on eLicencerControlSetup.app - I get a password box saying "eLicenser Control wants to make changes. Enter your password to allow this." 
    • I enter my username and password - I briefly see a blue splash-screen as if the e-Licensor installer app is opening up but instead my Mac screen goes black for half a second and then my Mac logs out! (It doesn't shut down, it just takes me back to my login screen)
    • I log back into my Mac hoping this was part of installation but there is no e-Licenser dialogue box or installation running. Its as if the installer never opened!
    • I check my Applications folder (in case the app was installed) but I cannot see the e-Licenser Control app there.
    • I try to run the installer eLicencerControlSetup.app again but this time I get the message "The eLicenser Control installer is already running - this instance of the eLicenser Control will now be closed"!

    I have tried this on a second Mac and I get exactly the same issue.

    I am hoping there must be a Mac user who has successfully installed the eLicenser Control app and would greatly appreciate if they can guide me on how to install it. Without this I just wasted money on Vienna Ensemble Pro and a second computer.

    Thanks!
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    Update: I managed to install the eLicence Control software in the end but using an old version of the software.

    In case a Mac user has a problem with installing eLicense Control in the future, if you are running Mojave (OS X 10.14), the latest version or the previous version of the software do not work. Install version 6.11.3.4257 instead. I know it says "for OS X 10.8" but that is the version that worked for me on OSX 10.14.

    I'd be glad when VSL move to iLok for licensing because this Steinberg software is clearly terrible.
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    Same issue here using the latest installer on 10.14.6. Rubbish. Sick of Dongles.

    I tried the previous one eLicenser Control Center 6.11.10.2272, which worked.