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  4. VI server maintenance?

  • VI server maintenance?

    K
    K

    Hi,

     

    I've been trying to download licenses for new VI instruments for the last 24 hours but I keep getting an error message saying the license server is not available.

     

    Is there currently any maintenance going on?

    Image
  • LucyL
    LucyL

    Yes, problems at Steinberg:

    https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages
  • J
    J

    Same here.

    Issue is on Steinbergs Server, see:

    https://www.facebook.com/Steinberg

    "...
    Hallo zusammen, es ist möglich, dass einige Lizenz-Transaktionen aufgrund eines Serverproblems nicht funktionieren. Momentan arbeiten wir daran, hoffentlich baldmöglichst wieder online zu sein. Wir bedauern die damit verbundenen Unannehmlichkeiten sehr.
    ..."
    i find it sad that this info can be found on facebook not here.

    Image
  • PaulP
    VSL Team
    PaulP

    Hello everybody, 

    We were all hoping that this is a small glitch that could be resolved within hours. 

    Sorry about the inconvenience, I know that the Steinberg/eLicenser team is working on a solution as we speak. 

    Thanks for your patience!

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • PaoloTP
    PaoloTP

    Years ago, I was living in the SF Bay area, when there were several serious blackouts. The regional rail transport system continued to work, but the gates could no longer validate tickets and passes. I don't know if this was ethically acceptable, but we could reach any station we liked without paying more.

    Does this outage mean we can get all the VSL licenses we want for free? :)

    Paolo
  • E
    E
    last edited
    last edited

    Here's a web-link to the Steinberg web-site that's been providing updates on the problems that they're experiencing with their license servers.

    Updates to License Server Outage

    Hope that this is helpful. . .

  • B
    B
    last edited
    last edited

    @PaoloT said:

    Does this outage mean we can get all the VSL licenses we want for free? :)

    Paolo

    Yeah, that's what it means.

    Dear God!
  • P
    P
    The license server is back up
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Thanks for your patience and understanding, everybody!

    Have a great weekend :-)

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • takaekuT
    takaekuT

    Hello,

    It looks like the server has recovered.

    I don't know what the cause was, but we users should know that because VSL uses eLicenser, it may not be immediately usable after purchase.

    As with disasters such as power outages that Paolo encountered, we realize that the areas we live in are different.

    eku542 (Windows10, Cubase, Dorico)