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  4. license download failed (VI Woodwinds Bundle)

  • license download failed (VI Woodwinds Bundle)

    S
    S

    Hi,

    I've used the Download Manager to download the Woodwinds bundle but when I try to download the licenses with eLicencer Control (last version) after few seconds appear the message "license download failed".
    I try sometimes but nothing.

    Some suggest?

    Thanks

    Silvio

    Image
  • bbeliusB
    bbeliusB

    Hi Silvio,

    I´m afraid that my colleagues at eLicenser/Steinberg are performing some maintenance work on the license server, we hope that this will be fixed soon.

    Sorry about the inconvenience!

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • S
    S

    Hi Ben, 

    Thanks for your replay.
    I hope will be very soon

    Best

    Silvio
  • Piotr KatzperskyP
    Piotr KatzperskyP
    last edited
    last edited

    @bbelius said:

    I´m afraid that my colleagues at eLicenser/Steinberg are performing some maintenance work on the license server, we hope that this will be fixed soon.

    Unfortunately it looks more like massive server issue on steinberg side not just a simple maintenance work. And I just bought Dimension String I Full to test the hell out of them during weekend. Still hoping it will happen.

    For anyone with the same issue here you can check current status of Steinberg servers.

    https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages
  • P
    P

    Same issue here. Thanks for posting the link to the helpcenter, even though the news there is bad!