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  4. Repeatable crash VEPRo7 and Synchron Pro 1st violins

  • Repeatable crash VEPRo7 and Synchron Pro 1st violins

    S
    S

    Hi

    I have all my strings on a PC Server running Windows 10 + latest VEPRo7 7.0.1056

    The set-up:
    16 instances with Synchron Strings Pro + Dim + Synchron 1 and some others.
    All instances enabled, none connected. If I select 1st violins Pro XF-sus and "shorts" and then click the tab Control, VEPro7 crashes completely.

    If I select 2nd violins Pro XF-sus/shorts/Control= no crash. 

    The set-up has been working very well for a while, but something must have gone wrong.

    I will rebuild the set-up, but is there a crash report that would be of interest to you? 
  • bbeliusB
    bbeliusB

    Hi,

    Could you please send us the VEP projects and the steps to reproducs it to support@vsl.co.at ?
    Please also include the used VEP and Synchron Player version number, and it would be great to have a short clip to see the issue in action.
    Thanks!

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • S
    S

    Hi

    I send you an e-mail with the requested data.

    Now I realise that it has to be connected to how VEPro7 is connected to Cubase, because when I turn OFF the "Always load - incoming project data" the app doesn't crash!

    Could it be that the data coming from Cubase is kind of corrupted?
    When Cubase crash, there is NO crash log whatsoever!
  • PaulP
    VSL Team
    PaulP

    Hi Stig, 

    Thanks for the update. 

    Yes, that sounds like data corruption. Does it happen with every song or just with a specific one?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support