Dear Paul,

with the USB cable that came with it, connected directly to the iMac Pro...

All the best
Pierre

very very very slow process! I cannot install the library! please correct this bugs!!!

Hello cane, 

Could it be that you are downloading from behind a firewall (company / university) or are working with a severe anti-virus program? This could block torrent-based downloads, which is the technology we are using for our sample downloads. 

Did you check and download from another location?

Best,
Paul

Just chiming in on this thread - bought Sychronized solo strings today, and am experiencing a ridiculously slow install (as in, at this rate, this will take the entire weekend). 

I'm on a 2018 Macbook pro 13", w/ two external SSDs. I've installed tons of VI libraries, and also a few Synchron ones (Epic Orchestra, and a couple of the Big Bangs) and Install was always a quick affair. 

I've seen a few posts on this, and was just wondering if there was a solution or at least some state-of-the-art troubleshooting tips? 

Hi Daniel, 

The download rate always depends on a few factors... the route of the data being the most important one. 

What is your download rate?

Best, 
Paul

Hi!

You mentioned two external SSDs. Those are mostly formatted with exFAT.
exFat and other FAT formattings are known for bad performance under MacOS in these scenarios.
To solve this you have to reformat your SSD and use another formatting.

Best, Ben

Ah... 

Interesting! They're the same type of drive, but it's true, the one I am loading onto is formatted to EXFat. 

Ach... at 71% is it worth stopping, clearing the drive, reformatting, reloading, and starting over? (I am guessing... yes) 

Yes :)

Just be aware that formatting deletes all data on the drive.

I'm having the same problem. Downloading is no problem, but the install procedure seems to stop at 11% Finally I tried it onto other harddisks, but no improvement either. So I let it run for a whole night (just the 1st violins library) In the morning it was only at 29 % I changed disks today again and started over. It now seems to install faster, but I don't understand why, because I'm using the same kind of harddisks (SSD formatted MacOs journaled extended volume). as well for the download as for the install. What I do see is that the ram get's filled up quite often (I have 32 Go Ram) So perhaps it is the way Vienna download and install manager deals with memory? Just an Idea :-)

Hi Akrinos, 

Any Anti-Virus program in the way that could block installation? Sounds to me like every installed byte is being inspected... 

Best, 
Paul

Hi

Same problem here on a Mac HFS+ formatted drive on a 2020 macPro. This machine is doing NOTHING else and I am stuck at 1% for hours. I am running Catalina, which I suspected immediately. But after reading these various posts it is clearly trouble at the VSL end. 

This installer is CLEARLY broken and needs an update. 

If it doesn't install overnight I will be getting refund for this library. I bought it as an experiment to see if VSL has developed - what a disappointment. 

FYI this computer can write to disk at 6000MB a second. It has 24 cores. This install of about 120GB of data should be very very fast.

Ben 

Hi Ben,

During the installation not only files are copyed over, but all downloaded material is highly compressed and needs decompressing first.
Please make sure no other big processing is going on at the same time as well as massive disk writes (for example OS updates).

Because of the size and compression level of this library the installation takes longer compared to the BBO libraries, but it should still install in reasonable time.

Best, Ben

Btw, are you using a hybrid SSD/HDD or Fusion Drive by any chance?
These have only a small fast cache, that is filled after a short time of constant writes, and after the cache is filled these drives are slower then usual HDDs.

Hey Ben,

Nobody here is saying that this can't be a problem with our installer.
We just try to find the reason for the issues you are experiencing and solve it in our software - or help you optimize your system, depending on the cause.

My colleague with more Mac-experience will look further into this issue on Monday.

Best, Ben

Fine.

The license is now deleted and I await a refund.

Ben

Ben,

I purchased Synchron Strings Pro a couple of days ago, and I am really blown away by this library. At the current discounted price, it's almost a steal considering the quality and flexibility VSL has achieved. It's by far the most flexible, playable and natural sounding of all my string libraries. and I can't recommend it enough.

I understand your frustration not being able to install the library you payed good money for. I would advice you to give the support team a chance to work it out though. In my humble experience, VSL has both the best software on the market with regards to stability and optimization, and a technical support that is competent and helpful. I'm sure they will be able to help you out if you give them some time!

Just my two cents.

Best regards
Niklas

Moved the INSTALL files to a separate disk, then Synchron Library Installer read from that 7200rpm, HFS+ USB HD as the install source & installed onto my (APFS Thunderbolt 3) SSD Library destination drive from there. Problem Solved. 

fwiw, AV*D states (Sept.2020) Pr*Tools media drives should be SSD & formatted HFS+, not APFS (which is my predicament). However, folks here don’t seem to be reporting common playback problems with Libraries on APFS drives. 

re: Epically Slow Orchestra 2.0 installation: *VI Library Install* onto the same APFS SSD is quick as usual. 

.   Is there something different about the *Synchron* Library Installer app? 

.   Does VSL recommend against APFS format, generally? 

[2020 iMac i9 10-core running OS 10.15.7 Catalina; Thunderbolt 3-connected APFS-formatted SSD. Virus-scanning disabled. No other cables connected or software running. Wi-fi off/no internet.]

Yes.  Same problem.  

What I found or can assume for MAC users is not only do you want your library location to be MAC fomatted, but you want the downloaded package location to also be MAC formatted.  Fastest progress was desktop or downloads folder (SSD) to library folder install (SSD).   

The highly compressed files lock up the manager while installing if its coming off an exFat format.   I used exFat because I downloaded off the website from a PC and wanted to install on my MAC.  Only sucessful way with large libraries is to copy from my exFat drive onto the desktop,,, then run install manager and point download to desktop... then point library install to library SSD.