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  • support contact

    A
    A

    Hi,

    I am posting here since I am not getting a response to my emails from VSL support.

    I recently purcashed Appassionata strings I standard and the extended library. I was told that I could try these for 14 days and if I decide not to keep them the license can be returned for a refund.

    I decided to keep the standard library and return the extended. After a several requests I finally got the deletion code for the extended and deleted the license from my computer. Following that I never heard back from support about the refund. I have emailed them several times for more than a week now.

    So I now paid for something which I dont even have, let alone get a refund for it.

    If this is related to the current crisis and you are under staffed I would understand the delay, but I would appreciate if you at least respond and let me know.

    Thanks

    Anand
  • bbeliusB
    bbeliusB

    Hi Anand,

    Thanks for contacting us. I've looked into your case and someone from our sales team will contact you asap.
    Please note that due to the current situation the processing of refund request may take some time.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • A
    A

    Hi Ben,

    thanks for the quick response. 

    I understand the delay and hope everyone in VSL is safe at this difficult time,

    Best

    Anand