Hi Kevin, 

Did you already check in Logics Preferences => Plugin Manager? Maybe you need to manually validate "Vienna Instruments" and "Vienna Ensemble". 

If that doesn't help, please contact me via support@vsl.co.at and include a few screenshots of the process. 

Thanks, 
Paul

Hi Paul

yes I tried that in plug-in manager and Vienna just doesn't appear to be able to validate manually. I have been on to my mac supplier and they are looking to see if there are any potential conflicts within users although I don't think this has any bearing as I'm the only user and administrator. I'm now on a work conference call and will double check my iMac and take some screen shots for you in a moment when finished

Ta

kevin

Hi Kevin, 

There are other options as well. 

One is to erase the AudioUnitCache Folder you find in YOUR_USER/Library/Caches. 

This will reset Logic's Audio Unit cache and will initiate a full scan on the next startup in Logic. 

That should do it. 

Best,
Paul

Hi Paul

There are no issues with the system settings on the iMac or any User conflicts (I'm told this is something that sometimes causes a problem with iMacs and permissions for various Apps or software), but not onm this occasion

best

kevin

Same situation: OSX10.14.3 Mojave and VSL won't work with Sibelius--instead of loading a mixer window I just get a black field. When I click "check for updates" it says a check is already in progress.

Hi daludwig1, 

Please contact us directly via support@vsl.co.at, with some screenshot that show the situation. 

Thanks, 
Paul

I am having the same issue and will contact support but  if anyone has gotten a solution pleas share.

Thanks!

Martin

Hi Paul

I've just had to re-install and downloaded all VSL instruments, Most seem to work with my e-licensor key apart from woodwind which is asking for a key. When I use my original key code it won't let me stating it has already been used! Here is the text sequence:

The following licenses are required for installing this product:

Player (Vienna Instruments)
SE Vol-1 Woodwinds

This I do and after entering my code it shows VSL Special Edition Vol-1 but then when I hit Activate License it comes up with:

The activation code has been used already. An activation code can be used only once to download or upgrade a license. Please contact your software vendor to get a valid activation code.

Please advise
Ta

Kevin

Hi Kevin, 

Your Special Edition Volume 1 license will also with with the woodwinds of SE Volume 1 (the download comes in different sections).

Did you try the procedure after a restart yet?

Best, 
Paul

Thanks Paul

That seems to have worked

Best

Kevin