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  4. [SOLVED] Smart Orchestra OK as standalone but not recognized in DAW

  • [SOLVED] Smart Orchestra OK as standalone but not recognized in DAW

    F
    F

    Hello,

    I just purchased Vienna Smart Orchestra and have downloaded and installed. I needed it for sketching ideas and it is simply MARVELOUS! Love the Synchron player too! However, I'm only able to use as a standalone. I thought once Smart Orchestra was installed and licesne activated, Digital Performer would run a test for a new plug in when I launched DP. It did not, and I am unable to find Synchron player within Digital Performer. I feel that I will mostly be using Smart Orchestra as a standalone, but I would like to know how to use it within my DAW too.

    Thank you,

    - Mark
  • bbeliusB
    bbeliusB

    Hi Mark,

    If you have a Mac, please reboot the operating system. This should trigger the plugin registration process.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • F
    F

    Thanks Ben,

    I rebooted and saw that the plugin registration process began, however there was an elicenser error and it failed. I rebooted and tried again, this time no elicenser error but the the examination stalled until I had to quit out of it. As a result, my DAW is no longer examining the plugins, and synchron is not showing up in my DAW. Any advice on what to do now? And yes, my elicenser is up to date.

    Mark
  • PaulP
    VSL Team
    PaulP

    Hello Mark, 

    You can either validate the plug-in manually, if the Plug-in Manager in Logic's Preferences lets you do that. 

    Or you can reset your AU Cache, if that doesn't work: 

    In the Finder, choose "Go" > "Go to Folder" from the menu.

    Type ~/Library/Caches in the "Go to the folder" field.

    Press the Go button. Remove the "com.apple.audiounits.cache" file. Remove the ~/Library/Caches/AudioUnitCache folder. 

    Restart your computer, all plug-ins will be scanned again. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • F
    F

    Hello Paul,

    My DAW is Digital Performer not Logic. Do you know of a DP solution for manual validation for DP? I will attempt your other suggestions.

    Thank you
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Sorry, I overlooked that. Getting late, friday night. 

    Not a DP specialist, but I hope that a fellow DP user may chime in here. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • F
    F

    So both of those folders were not do found through the path you gave me. There was one that said Audio Units cache but com.apple didn't appear before it. I did trash that one, rebooted, but the plugins didn't go through the examination process on Digital Performer boot up. Not sure what to do now. Reinstall software? 
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Unfortunately not a DP expert, but uninstalling, restarting and reinstalling is always a good idea. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • F
    F

    i also did a Spotlight search for com.apple.audiounits.cache and nothing came up. I am in Mojave 10.14.6
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That's most probably because you don't need such a folder with DP. But as I said, unfortunately not an expert here. 

    How did uninstalling/restarting/reinstalling go?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • F
    F

    I understand it is late where you are, Paul. No worries. I will try the reinstall when I get a moment and post the result. No need to wait up Lol 😂 At least I am able to use as a standalone, which is really why I bought it, but to rest easy I also need to know it's accessible within DP. 

    Thank you
  • F
    F
    last edited
    last edited

    So I unstalled and reinstalled synchron player and I am still not getting a plugin examination within Digital Performer. As said before, I did examine but said the elicenser had an error, and after the second try, it stalled (though i did see my vienna keys blink several times). Could it be that it IS in my DAW and I'm just not seeing it, like it's labled something other than Synchron?

    @Paul said:

    Hi, 

    That's most probably because you don't need such a folder with DP. But as I said, unfortunately not an expert here. 

    How did uninstalling/restarting/reinstalling go?

    Best, 
    Paul
  • F
    F

    Hello,

    All is well, Synchron Player is now showing up in Digital Performer and working wonderfully. I was able to consult with a friend who is a DP power user and he guided me on how to go to DP Preferences and re-examine my plugins.

    Problem solved,

    Thanks!
  • bbeliusB
    bbeliusB

    Hi!

    Great to hear that! Could you please also tell us, how you fixed this issue?
    This way this information is also useful for the other users :)

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • F
    F

    Gladly,

    Step 1. Open DP
    Step 2. Go to DP Preferences under File menu
    Step 3. Click on Audio Plugins in the list
    Step 4. On the right hand side top select "New" Folder and name this new plugin folder VSL.
    Step 5. Make sure MAS VST and MAS VST 3 support are checked in the list below.
    Step 6. Type in the name of the plugin you want to examine in the search field or scroll down to it.
    Step 7. Highlight the plugin by clicking on it and then go down to the bottom of the window and hit the button "Reexamine". The plugin will now be examined as a fist time install. 
    Step 8. Click Done at the bottom of the page or "OK" if prompted. 
    Step 9. Save the session and close DP.
    Step 10. Restart DP and open your project. 
     
    This did the trick for me