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  3. eLicenser Synsopos error on Mac OS 10.14.2
  • K
    K

    Hi Paul,

    thanks for your quick reaction!

    After restart there was no running Synsopos process in the activity monitor. I opened eLicenser Control Center, performed again maintance which worked fine. Now I have a running Synsopos process in my activity monitor. How should I to proceed?
  • K
    K

    Paul, it doesn't help. After restart no Synsopos process was active. I opened eLicenser Control and run maintance, synsopos becomes active. After quitting eLicenser Control, Synsopos disappears until I try to open VE and get the error. 

    Best, Hanspeter
  • PaulP
    VSL Team
    PaulP

    Hi. 

    Yes, Synsopos is started when you start any eLicenser protected program. 

    Does it work now, right after the restart?

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • K
    K

    Same error after restarting computer.
  • K
    K

    Hi Paul,

    since I am terribly under time pressure I want to do everything possible to make VSL work again as soon as possible (just bought a new eLicenser dongle - without knowing of course if this will help).

    Do you think there is a way to solve this problem quickly? Would be thankful for any hints or remarks.

    Best,

    Hanspeter
  • PaulP
    VSL Team
    PaulP

    Hi Hanspeter, 

    Contact me directly via support@vsl.co.at, we will find a solution. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    Unfortunately Steinberg has a long standing history of not being ready with their software for updated (secure) Mac computers. It seems their management didn't get the shift to the new age. They always come up with reasons why you shouldn't be updated too quickly with your Mac. They would have had months to prepare for each Mac OS X release and Apple communicates details and changes ahead.

    The eLicenser software has an equally bad history. It's alway causing trouble. They need a serious discussion about their future.

    This Xmas got really messed up, nothing is working at the moment. 
  • K
    K

    Pauls really perfect support showed that upgrading to VE Pro 6 solved the problem. 

    Best, Hanspeter
  • L
    L

    hello!

    i have exactly the same problem since i downloaded a new library and the newest version of the elicenser control center - what can i do? thank you!

    greets LP
  • L
    L
    ...updating all my vsl / elicenser software doesn‘t work for me. and i’m still using mac os mojave. tipps anyone? thanks!
  • B
    B
    I’m getting a ton (80 or so) eliscenser errors when scanning in Cakewalk by Bandlab on my Windows 10 computer during the scanning of VSL synchron as well as the Vienna Suite. Any ideas?
  • R
    R

    Hi guys, 

    I was having the same error on my Mac (10.14.06) and this solution worked for me:

     

    https://helpcenter.steinberg.de/hc/en-us/articles/360001406039-macOS-10-14-Mojave-Steinberg-program-wants-access-to-control-Synsopos-app

     

    hope this helps :)