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    @mailrob said:

    Have VSL a support ? Where I can get support ? 

    Installing the VSL Sync Library update "Cantabile Games," does not allow installation. The following error message is displayed; "Application 'Library Installer' caused the following error:

     

    The program 'Synsopos.app' could not be started. The file is probably corrupt or incompatible, or the file permissions are incorrect.

     

    Please download and install the latest version of the 'eLicenser Control' from this web page:

     

    <Http://www.eLicenser.net>

     

     

     

    options:

    - Click <Ok> to finish. "

     

    How can this be corrected .....?

    Did you install the latest updates of the Vienna Download Manager, the Synchron Player and the e-Licenser ?


  • All on my Mac is up to date ....... latest Version of OSX, lates eLicenser-Version, latest Vienna Download Manager-Version .......... 


  • official support: support@vsl.co.at Try updating all VSL player and the elicenser software first.

    Ben@VSL | IT & Product Specialist
  • ok, thanks .....


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    Hello. Same installation issue as mailrob. Everything up to date. Everything else works...except for frequent crashing and freezes with VEP7. : )

    Roland

    Resolved: Installed files directly using Synchron Library Installer as suggested by garylionelli. Thank you Gary!


  • Hi Roland, 

    That's strange. Can you please send some screenshots to support@vsl.co.at, so we can get to the bottom of this?

    Thanks, 
    Paul


    Paul Kopf Product Manager VSL
  • Same probem. Everything up to date, but says could not initialize eLicenser. 

     

    Update: got it to install by booting the Libraryy Installer app and manually installing it rather than the auto-install that wasn't working in the Download Manager.


  • Very nice update , nice legatos !

    when do you think we'll get portamento legatos ?? that seems to be lacking .

    Also better matrix design to give us things like slurred legato Xfade Vib and portamentos ( when they arrive ) triggered at low velocity and normal leg xfade at higher velocity etc.

    the interface is rather cumbersome for setting up those kinds of intuitive  articulation switching ( i find ) 


  • Hi Paul, 

    Good question about those portamentos, they are not planned in the near future. 

    My suggestion is to mix other libraries in for that purpose, like the Dimension Strings (portamentos are already available in SYNCHRON-ized Special Edition Volume 5, for eample). Adding just one desk to each section and featuring them prominently in the mix will get you great results. 

    Sllurred Legato Xfade vibrato is probably something that can be built - I will look into that. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Paul,

    Yes you are right. Mixing the Synchron strings with older libraries using the portamentos sounds great.

    This works best when you use the VI Version (Lots of VI library sample choices) of Synchron I strings (close mic). You can make wonderful sounding matrixes using VI Pro (and MIR giving multiple rooms). While the Syncronized string library versions have less choices of samples.....and you only have 1 room choice. 

    Thank you,

    Eloy


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    The cantabile patches sound beautiful in the demos! Much respect.

    I have a question, one that someone who has experience using the library hopefully has an answer to:

    Are there any clips or demos of how the new standard legato transitions sound, specifically the fast variants?

    I ask because ambient library legatos tend to suffer from "ambience phasing" that gets really ugly and mushy during quick runs and passages. SyS, with its shorter tail and tighter sound, doesn't seem to be poised to suffer from the same issue. However, the demos for SyS tend to be either dark and moody, sweeping and emotional, or playful and moderate tempo.

    In short, how does the library - with its new updates - fare with lightning quick string parts, such as the ultra fast string passages from Mendelssohn's Midsummer Night's Dream Overture? The smooth ppp dynamics of the library interest me for the potential realization of these kinds of passages...

    Thanks!

    - Sam


  • Update: got it to install by booting the Libraryy Installer app and manually installing it rather than the auto-install that wasn't working in the Download Manager.

    Thats good, I can install it now, too.

    Good idea ....


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    @mailrob said:

    Update: got it to install by booting the Libraryy Installer app and manually installing it rather than the auto-install that wasn't working in the Download Manager.

    Thats good, I can install it now, too.

    Good idea ....

    I'm having the same problem.

    Can someone walk me through the manual install?  Does that just mean you click the install button instead of having the auto-install box checked?  If that's the case, I'm still getting the same error message.

    eLicenser, Vienna Download Manager, etc are all up to date.


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    Hi Stephen,

    It should definity work with the new Download Manager.

    Manual installation:

    Launch the "SYNCHRON Library Installer" you find in your latest Synchron Player software.

    Point it to the "package.info" file in your downloaded sample content, this will start the installation process.

    Best,
    Paul


    Paul Kopf Product Manager VSL
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    Hi Paul,

    The manual install worked for me, like the others apparently.  But not when following the prompts via the Download Manager.  ðŸ˜Š


  • Hi, 

    Thanks for the update, that's good news.

    Very few troubles like this popping up with the Download Manager, but we'll look into it.

    Best, 
    Paul


    Paul Kopf Product Manager VSL
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    @mailrob said:

    All on my Mac is up to date ....... latest Version of OSX, lates eLicenser-Version, latest Vienna Download Manager-Version .......... 

     

    Me too. Tried it in the order suggested, even tried a delete and download. I get exactly that error message and can't install.


  • Hi Spoilsman, 

    We're still trying to find out why this happens to only few people. 

    Please try this: 

    1) Start the SYNCHRON LIBRARY INSTALLER from your SYNCHRON PLAYER applications folder. 

    2) Point it to the package.info file in your downloaded installation files.

    3) This should start the installation, without any troubles. 

    Let me know!

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Hi,

    I just downloaded the Cantabile Update, but I'm only seeing the Cantible articulations in the Violas but not in the 2nd Violins or cellos. What do I need to do to get Cantabile's on all four sections?

    UPDATE: I've moved sound files (& update files) around on my SSD's and now I get the Cantabile's on everything except 1st Violins! I'll send a private email to Support with the details. I imagine this situation is particular to my setup.

    Thanks! And thanks for great products and great service!!! - Jim


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    @Paul said:

    Hi Spoilsman, 

    We're still trying to find out why this happens to only few people. 

    Please try this: 

    1) Start the SYNCHRON LIBRARY INSTALLER from your SYNCHRON PLAYER applications folder. 

    2) Point it to the package.info file in your downloaded installation files.

    3) This should start the installation, without any troubles. 

    Let me know!

    Best,
    Paul

    Hi Paul,

    Yes, that method worked first time. Thank you.