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  3. No support?

  • No support?

    T
    T

    I sent in a request for a refund on an extra license it turns out I would not need.

    This is almost 2 weeks ago now. I got a an automated message that the case was recieved, then complete silence.

    Is it normal for VSL support to take this long?
  • cmC
    VSL Team
    cmC

    hello thope,
    we apologize for the delay - as far as i can see in Case 300057 your credit has been issued and transferred last friday. you should see the amount on your account and will receive the related pdf soon.

    and remember: only a CRAY can run an endless loop in just three seconds.
  • T
    T

    Great, thanks!