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  4. Solved: Not seeing Synchronized SE1 and Plus in Synchron player

  • Solved: Not seeing Synchronized SE1 and Plus in Synchron player

    J
    J

    Why didn't the SEi and SE1 Plus libraries show in the Synchron player? Remember to register the serial numbers with eLicenser. Everything is not automatic. 

     

    Jonathan
  • bbeliusB
    bbeliusB

    Hi Jonathan,

    make sure you got the Synchronized verison of SE.
    Update the eLicenser software as well as the Synchron player to the latest version.
    Check in the eLicenser control panel, that it displays your license.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • J
    J

    Thanks, Ben.

    I erroneously missed the registration step but fixed it. All is well now.

    Best regards,

    Jonathan