@Paul said:

Hi, 

Thanks for the info!

We could find a potential bug with the feedback loop your described, but we couldn't reproduce the reverb troubles. 

Just to be sure: You are referring to the Reverb in the SEND channel of the preset, correct?

We're also not sure how this would be connected to having the preset saved as a custom preset... can you post that preset or send it to us: support@vsl.co.at?

Thanks for your input, always good to be on the big bug-hunt!

Best, 
Paul

Umm, Im not sure what you are referring to with regards to the reverb, as Synchron seems to work differently than Innstruments does. If you load up the smart orchestra, bring up the punchy percussion, then tap the little button in the mixer where the channel for snare drums is that allows you to adjust the wet/dry ratio of the snare drum (it opens a little window with a wet / dry slider on the left side of the window), just push the slider up to the maximum. Thats all I did. When the added reverb wasnt added to the exported track, I tried saving it as a custom preset, thinking maybe thats what I needed to do...

Smart Orchestra

Smart Spheres Wet/Dry slider

If you open the project file I sent and play it back, then open the flac file I sent and compare them, you'll hear the difference between the two.

Some very specific issues with Ensemble Pro that I can add to this list, if I close a project in Cubase (File menu -> Close) that is currently connected to Ensemble Pro, Ensemble Pro will hang.

Also, removing a channel in Ensemble Pro will also cause it to hang (on the left hand side, right click on a channel and select delete channel, all the other various methods of deleting a channel will also cause it to hang).

Hi. 

Thanks, I could reproduce the impulse reverb proble. Loading the impulse again will repair this bug, for now.

Regarding troubles with VE PRO, please create a process dump when VE PRO hangs, please see the following image on how to create a minidump with process explorer, then send it to use.:

http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

Thanks, 
Paul

Ill create a dump file later today for VEP, thankfully, at least two ways it hangs are easily replicable.

I am curious, the FX issues including the reverb and the feedback issue, are these an issue with Synchron player or the library and what will / do I need to do on my end to fix this?

Because I know you dont have enough to do (haha), is there any chance you can do a sort of intro video on the FX stuff in Smart Orchestra and Smart Spheres, specifically on creating your own sounds using the FX functions built into... wait... are the FX features built into Synchron player or the libraries? Anyway, something to help people like myself dip my toes into creating unique sounds with this? Obviously, this piece I sent was me more messing with this for the first time and I really want to delve into it in more depth but Im a bit hesitant because... as you can probably tell from the piece I sent, I really have no clue what Im doing haha :)

Hi, 

Nothing to do on your end. I hope we can fix this quickly :-)

I'll be uploading a quick walkthrough video fpr Smart Spheres later tonight. The FX are part of the Synchron Player, and I think the best way to learn is to analyze the existing presets (solo different tracks, switch FX on/off and see what happens). A casic understanding of FX plug-ins will definitely help (when should I use a compressor, etc.)...

Best, 
Paul

@Paul said:

Hi. 

Thanks, I could reproduce the impulse reverb proble.
BTW: Loading the impulse once again will fix this bug, for now.

Regarding troubles with VE PRO, please create a process dump when VE PRO hangs, please see the following image on how to create a minidump with process explorer, then send it to use.:

http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

Thanks, 
Paul

Love sysinternals (the guys who created processexplorer), they bring out the inner nerd in me 😊

Here is a mini dump, I assume, you want one of Vienna Ensemble Pro? The screenshot you provided shows grabbing a dump from csrss/conhost.exe, I did one for VEP, hopefully this is what you need...

This occurs when I close a project in Cubase while connected to Ensemble Pro (in Cubase, File-> Close).

VEP mini dump

By the way, this project, I closed it probably 10 minutes ago and its still hung and not responding, Ill let it sit and see if it corrects itself...

*edit* I let this sit overnight and it never resolved, it remained hung, so there is clearly a problem

And I finally was able to track down the other replicable time Ensemble hangs, its specific to having a Synchron Player channel loaded WITH an instrument (Smart orchestra or even an FX preset) and then removing the channel from Ensemble Pro. In this case, I have a demo of MIR Pro running with the Smart Orchestra loaded, but it will hang if the channel is removed, as long as I have ANY instrument loaded in Synchron player, including an FX preset (in other words, an empty instance of Synchron player with no instrument loaded will not cause it to hang).

Also, note the post above (in case you didnt see it), there is a link for a seperate dump of Ensemble hanging if I close the project I am working on in Cubase (in Cubase, File-> Close)

Ensemble Pro dump (hangs when removing Synchron player channel WITH an instrument loaded in Synchron player)

Hi Bogdan, 

Thanks for reporting, we will look into it next week! 

Do you get any kind of error report? Can you please send a hang report to support@vsl.co.at, and maybe also a small Cubase file for us to double-check?

To create a process dump when Cubase hangs,  see the following image on how to create a minidump with process explorer:

http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

Thanks, 
Paul

Hi Paul, 

Thank you for your fast reply. I sent the minidump files, few moments ago, to support,

All best

There are dumps above from me, links are from my Googld Drive, but to reiterate, here are two ways to make VEPro hang and after extensive research, I have narrowed down the specific actions that will cause it to hang (see my thoughts at the bottom, below the 2 methods).

Method 1:

1. In Ensemble Pro, create a channel with Synchron player

2. In the newly created Synchron channel, load an instrument. Makes no difference what it is, could be smart orchestra, could be an FX preset.

3. After the instrument is loaded, right click on the channel in the list of channels on the left side and remove the channel.

Note that this method works whether you are using the standalone version of Vienna Ensemble Pro (not connected to your DAW) or using Vienna Ensemble Pro Server (which would naturally be connected to your DAW).

Method 2:

1. Open VEPro 64 bit server (this probably affects 32 bit as well, havent tried it yet)

2. Open Cubase and create a new project

3. Add an Instrument track and connect to VEPro

4. In Ensemble Pro, create a channel with Synchron loaded

5. Load an instrument in Synchron player

6. In Cubase, go to File -> Close and select no to the prompt about saving your project. If using another DAW, close the project from the DAW, using whatever method you would normally use to close a project.

Bonus Method:

Have any project open in Ensemble Pro and your DAW that contains a Syncron channel with a loaded instrument. In Cubase, start a new project or load another project. When prompted whether you want to activate the new project, select yes. Note, this method may be unrelated to the cause for the first two methods.

Thoughts

In both of these methods, Ensemble Pro is unloading Synchron player that has an instrument loaded. This means, it has something to do with how Ensemble Pro is closing Synchron player, or possibly how Synchron player closes when it has an instrument loaded. Im betting it has nothing to do with Cubase because in both methods, we are closing a channel with Synchron player that has a loaded instrument (while Ensemble Pro remains running), the only difference between these two methods is how we are initiating the removal of the channel. I tried starting a standalone instance of Vienna Ensemble Pro, loading a channel with Synchron player and finally loading an instrument inside Synchron player, then immediately closing Synchron player and that worked just fine.

The bonus method may be unrelated to the first two methods, since Ensemble isnt unloading Synchron player in this case, so the cause of this may need to be researched further, but this method is also recreatable, if you need a dump of this, you should be able to manage making one yourself for that.

Its going to be the same for Cubase 9.5, because it isnt Cubase that is the issue, its either Vienna Ensemble Pro, Synchron Player, or how the instruments for Synchron player are formatted. Any DAW will have the same issue (hanging and when closing a project). Now whether Macs have this issue, that I cant answer to since the code base for VEPro, Synchron, and the instruments is likely different than it is for PC.

The bonus method I just added to the above directions for recreating this bug is peculiar because Synchron isnt being unloaded in this case.

I'm also wondering if it's only us, that have experienced these issues ! That would be strange - or maybe we are early adopters for Spheres and VSO !

I have found a couple more interesting...umm...oddities?

1. On the left side of Ensemble Pro is a list of channels, the top most one is Master Bus. Clicking on this channel, specifically the words "Master Bus" (just to be clear where exactly Im clicking, Im not clicking on any controls in the box) will generally open the mixer console. However, with MIR Pro loaded, it does not exhibit this behavior, it in fact does nothing. In order to bring up the mixer, you have to find the little Mixer tab at the bottom of Ensemble Pro. As soon as you unload MIR Pro, Ensemble will allow clicking on the Master Bus words in the channel list on the left side once more.

2. Any track that has any of the orchestral strings (there may be other instruments, but I noticed it specifically with the special edition orchestral strings violin+ and viola+ instruments from the special edition complete) that play at the beginning first 3 measure of a track and are routed through MIR Pro will not be exported when doing a File -> Export -> Audio mixdown in Cubase 10.10, UNLESS you do a real time audio export. I have created several new projects trying to track down exactly what is causing this, might have more info later this week, but this should be easily replicable.

3. Ensemble Pro does not seem to export 5.1 audio when using the File -> Export -> audio mixdown function in Cubase. I end up with a stereo file.

(This has been fixed) Finally, Ensemble Pro does not recognize Vienna Suite or Vienna Suite Pro. in the mixer channel of Ensemble Pro, clicking on the FX dropdown, MIR Pro is listed, not Vienna Suite/Vienna Suite Pro. (Thanks for the assist bogdan)

Litllewierdo,

It actually recognizes both Viena Suite and Pro. What you need, probably, is to add the folder with both fx to VE Pro Preferences / Plugins / Vst settings ( usually, you will find both plugins in Program Files/ Common files / Steinberg/ VST2).

Hope it helps !

Hi Paul, 

Any news in regards with WIN machines that are using Synchron Player w/ VE pro ?

I am asking because I was looking to your Spheres walkthrough and is really impressive, but is unusable for me if I want to start a project exclusively , or use it in combination.

Thank you

HI, 

We are on it. Sorry to keep you waiting!

Best, 
Paul

Hi Paul,

Thank you for your fast response. It's just those awsome sounds wich hourly increase the dose of excitement, and never let your brain taking  a break  😛 !

It disappoints me that I am having so many issues with Ensemble Pro and Synchron and I am even more puzzled that no one else has noticed any of these issues (I cant believe that no one has tried to remove a loaded Synchron instrument...) Looking back, I wish I had bought MIR 24, Vienna Suite, or even one of the Synchron pianos in lieu of Ensemble Pro, SO, or Spheres with my limited funds...

This is how I feel at the moment. $500 is alot of money for me (Ensemble Pro + Smart Orchestra + Spheres). It took a year just to complete the Special Edition collection. Im a student studying physics (specifically, astrophysics), I write music as a hobby on the side. I dont make any money doing this, its just something I enjoy doing when Im not busy integrating some complex function or attempting to answer yet another hypothetical physics question. The music I do create, I share with the few friends I have (I dont make many friends because there are only a few people who can handle my very direct way of handling things, and even fewer than can handle my disagreeable nature: my best friend likened my character to that of Socrates, a person disliked by many because in the course of trying to get to the truth, often he would show flaws in peoples line of thinking...to be clear, Im not putting myself on the level of Socrates, Im just relaying what I was told).

I made the mistake of trying the demos of Vienna Suite and MIR Pro. I say I made the mistake because, if I had not tried them, I would have never known what I was missing. I also have my eye on one of the new pianos, although, Im feeling really sketchy about them because of the issues Ive had with Synchron player..

Anyway, Im hoping this is all fixed at some point. Ill eventually pick up Vienna Suite, MIR Pro, and one (if not both) of the Synchron Pianos. Im just feeling a bit sour lately because three of the most recent products Ive purchased from Vienna are products I cant use (Im not counting the MIRx venues I recently purchased).

I know these things take time to fix, and thats fine, school is back in session, Im back to solving endless equations and endless hypothetical physics questions (if a tank in the shape of a xxx and has the dimensions of yyy is leaking water at a rate of zzz, how long will it take for the tank to empty itself...answer...fix the leak and then I dont have to solve this problem).

Lets just make sure to go through the thread carefully and make a note of the myriad of issues and see if the issues can all be addressed. Being the patriotic American that I am, I should have titled this thread, Make Vienna Ensemble Pro Great Again, however, somehow, MVEPGA doesnt quite roll off the tongue haha...

I joined this particular forum subject because I was looking to purchase Smart Orchestra, whilst it is on offer to me, but I have not used Synchron Player before, only Vienna Instruments with VEP Pro 6 & MIR Pro, so like littleweirdo, am concerned about stability within VEP and Cubase Pro 9+?

I have recently used Vienna Instruments successfully and would like to know whether Synchron is as 'good' within VEP?