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  2. Sample Libraries
  3. Synchron Series
  4. Help me ! I can not install STEINWAY D

  • Help me ! I can not install STEINWAY D

    M
    M

     

    Hi

     

    I am poor at English because I am a Japanese. Please understand….

     

     

     

    When installing

     

     

     

    「Please make sure to download and install the latest 

    Vienna Synchron Pianos from MyVSL, as well as the latest eLicenser Co

    ntrol Center.」

     

     

    ↑↑

     

    I can not install it as it is written like this

     

     

     

    Of course the eLicenser Control Center and Vienna Synchron Pianos is newly installed.

     

    I came here because I did not fix it even if I explained to Japanese support.

     

    I have paid for it but I can not install it

     

    I am very sick and feel sick…

     

     

     

    My PC  spec   iMac OS Mojave 10.14.2

     

    4.2 GHz Intel Core i7

     

    32 GB 2400 MHz DDR4

     

    help me……..

    Image
  • S
    S

    What exactly can't you install?

    You say the Synchron Player and the eLicenser software are installed. It seems to me that now you just have to install the Steinway D library.

    I don't have this product myself, but that's how it works with other software and libraries from VSL.

    Does this message that you attached pop up as a reminder or when you are trying to do something? Have you downloaded the library installer file from MyDOWNLOADS in MyVSL?
  • M
    M

    Hi,

    I'm sure VSL will help to fix it. They are very customer friendly. The best is to send an email to support@vsl.co.at

    They will help. Don't worry.
  • M
    M

     

     

     

    Thank you for your prompt reply

     

    All necessary software is downloaded.

     

    I do not know the cause.

     

     

    Perhaps I do not know how to do it, so I have installed the software many times so it may be that the authentication has been broken,,,,,,

     

     

     

    Because I am a beginner……..
  • M
    M

     

     

     

    Thank you.

     

    I appreciate your advice.
  • PaulP
    VSL Team
    PaulP

    Dear mastumine-214, 

    Just to have posted this: The message you see (in your screenshot) is actually just a reminder to download and install the latest VSL Software... shouldn't be in the way of installation at all. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • M
    M

     

    Dear   Paul

     

    Thanks for the advice.

     

     In other words, is it not related to the reason why the displayed message can not be installed?

     

     

     

    So, what should I do?
  • M
    M

     

    Hi

     

    Thanks to you guys we've reached this far.

     

     

     

    What should I do after this?

    Image
  • M
    M

     

    Hello everyone

     

     

    What can I do from here?

     

     

     

     

    Please tell me

    Image
  • LAJL
    LAJL
    Hi, At the end of 2018 I have downloaded and installed EVERY PRODUCT (Full-Version) from VSL new, because I left apple behind and switched completely to Windows. This message comes every time! IGNORE IT!!! You are ready to open your DAW and to have fun! BR, Lars
  • M
    M

     

     

    Hi

    OK

     

     

    thanks!!