Vienna Symphonic Library Forum
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  • Ok, so now it says it's connected and I see channel levels moving as the score plays back, but I don't hear anything. Any ideas?


  • Hello Timothy!

    It can have different reasons why you don't hear anything.
    Where do you see channel levels moving? If you see them in the Vienna Ensemble mixer, please check, if they are routed to the Master Bus and the Master Bus goes to OUT1/OUT2. If this is already the case, please check your driver and output settings in Finale. Vienna Ensemble sends the audio signal back to Finale.

    Best regards,
    Andi


    Vienna Symphonic Library
  • thanks for the feedback. The sound levels are showing in vienna ensemble, as indicated by the pictures I've attached to this post. Does it look like I have it routed correctly?

    Image

    Image


  • Hello Timothy!

    I can see in your latest screenshots that audio gets routed to OUT1/OUT2 which means that it gets routed back to the host application (in your case Finale). If you don't hear the audio signals, please check your driver and output settings in Finale, the audio output of your audio device, your outboard equipment and loudspeakers.

    Best regards,
    Andi


    Vienna Symphonic Library
  • Thanks for your helpful tech support. Most everything seems to be working now, but I have a few more followup questions. Any advice on how to make the horn and trumpet sound better? I'm pleased with the sound quality of the woodwinds, but the horn and trumpet sound very artificial. I'm also interested in buying the saxophone standard pack. Does that work ok with what I have. Last thing is on percussion: A couple of my channels keep re-setting to timpani after I've selected percussion. Any ideas?

    Thanks,

    Tim


  • Hello Timothy!

    I'm glad that most things seem to be working for you now.

    To make instruments sound more natural and less artificial there are many things you could do. You can finetune chosen articulations, dynamics, note start positions and durations and the mix. All these things are easier to edit with DAW software than with notation software.

    Learning resources on how to get the best out of our instruments can be found here:
    https://www.vsl.co.at/en/Academy/Other_Resources

    All our instrument collections can be used with Finale, but please note that only the Special Edition Volumes 1 to 4 will work with the "VSL - Special Edition" Human Playback Preferences. For the Instrument collections (like Saxophones) you can add keyswitches and MIDI CC commands with the keyswitch dump file that we provide. If you want to stay with the Human Playback Preferences, you could chose Special Edition Vol. 2 Woodwinds (including Alto, Tenor and Baritone Saxophones) and maybe Special Edition Vol. 4 (inlcuding Soprano and Bass Saxophone).
    https://www.vsl.co.at/en/Special_Edition_Vol2/SE_Vol2_Woodwinds
    https://www.vsl.co.at/en/Special_Edition_Complete_Bundle/Special_Edition_Vol4

    I don't fully understand the percussion problem. Where did you select "Percussion" and where do the channels reset to "Timpani"? Can you elaborate?

    Best,
    Andi


    Vienna Symphonic Library
  • last edited
    last edited

    Thanks again for your prompt responses. The issue with percussion is that if I don't drag the specific area to the top of the instrument choices then it doesn't use that. For instance, I drug percussion to the top of the menu options and placed it above timpani. It plays percussion now for my percussion 1 part (channel 14), but now the issue is that it only plays the toms, and I can't seem to get the snare to playback. Any idea? Attaching photos of vienna ensemble and score manager indicating that both are channel 14.

    IMG_2438.HEIC.zip-1696286123183-qz0mx.zip IMG_0441.HEIC.zip-1696286123183-a3oh6.zip

  • Also, I tried to purchase the woodwind package you suggested back in November, and I'm not sure what happened as it didn't show up on my bank statement and there's no listing under my products or invoices for this purchase. Just attempted to purchase again, and it seems to be the same problem. please advise.


  • Hello Timothy!

    Thanks for sending those photos.

    I recommend only using one percussion instrument on one channel. If you want to switch between different matrices on one channel, you will have to add the according keyswitch note to your score.

    By the way. We offer Finale percussion maps for Special Edition Vol. 1. They will help you trigger the right sounds and can be downloaded here:
    https://www.vsl.co.at/en/Notation_Related

    Your order didn't come through to us. Please send a description of what you have done exactly and which message(s) you have received in resonse to sales@vsl.co.at. Our sales team will take care of your problem.

    Best regards,
    Andi


    Vienna Symphonic Library
  • Thanks, I downloaded the percussion maps and followed instructions but it does not appear as an option as far as I can tell. Attaching picture.

    Image


  • Hello Timothy!

    In the more recent Finale version, Percussion Maps must be added to the view in the Score Manager, before they can be loaded.

    Best regards,
    Andi

    Image


    Vienna Symphonic Library