same problem here.... :/

Just bought, downloaded and installed the library but it doesn't show up in Logic Pro. 
Also updated the elicenser and vienna download manager but it just doesn't show.

Janco

Hi. 

That's weird - no troubles on our test systems with Synchron Pianos 1.0.464. 

@elambo, @cobeer: If you cannot open Synchron Pianos in Vienna Ensemble, something else must be wrong. Please contact me at support@vsl.co.at, maybe we can arrange a remote session. 

Best, 
Paul

I just sent you an email, Paul.

Hi!

So here is what helped with elambo: Close your audio host, then go to ~/Library/Preferences and delete at.co.vsl.Vienna Synchron.plist. 

Start your host and scan your plug-ins again. Should work. 

Best, 
Paul

Hi Paul,

I'm experiencing the same problem with Pro Tools (2018.4) on Windows 10 (version 1803).

I have installed the latest Synchron Pianos software (build 1.0.636) and updated both Vienna Ensemble and Vienna Instruments Pro 2 to the latest version available, but I'm receiving the error:

The following plug-ins failed to load because they are not valid 64 bit AAX plug-ins – Vienna Synchron Pianos.aaxplugin

after the Pro Tools plug-in scan during start up.

The solution you provided is applicable in macOS.  Is there a procedure you can suggest me in the Windows operating system so solve the problem?

Thank you.

Best,
Marco

HI artifact-it,

There seems to be a bug with AAX that needs to be fixed - should be done this week.

Meanwhile, a good work-around is to use Vienna Ensemble as a plug-in in Pro Tools and insert Synchron Pianos in Vienna Ensemble.

Thanks for your understanding. We're working on it!

Best,
Paul

Hi Paul,

thank you for the update.  I'll try this workaround while the AAX bug is being fixed.

Cheers,
Marco

Hello everybody,

A new update for the Synchron Pianos software is available for you (1.0.750), with additional features, improved stability and also an updated manual!

Enjoy!

Best,
Paul

@Paul said:

Hello everybody, 

A new update for the Synchron Pianos software is available for you (1.0.750), with additional features, improved stability and  also an updated manual!

Enjoy!

Best, 
Paul

Thanks. I've reinstalled the Synchron Yamaha CFX piano for use in VEP6. The plugin itself loads, but presets won't load any samples. Everything is up-to-date; the Directory Manager is up-to-date. The OS and programs are on a separate drive than that of the sample libraries. Everything is on SSDs. The program is run in Admin mode.

The presets/samples also will not load using a local program such as Vienna Ensemble Standalone.

My other VSL orchestral intruments work fine, especially in VEP6 via Pro Tools 2018.4 which is on the master machine: 2012 Mac Mini i7 Quad Core 2.6 GHz, 16GB RAM, SSD x 5.

My external machine: i7 6-core 8700K at 3.7GHz, 64GB RAM, SSD x 3, Windows 10 Pro, v1803. AMD RX-580 Pulse 8GB.  Please advise.

Hi Jason, 

The sample database management is different in our Synchron Player, it is not in the DIrectory Manager anymore (only for VI). 

Please open the Synchron Player Preferences and go to "Database", then add the new location with the "+" button in the lower left corner. 

Best, 
Paul

Hi Paul,

The libraries are loading fine, but I'm getting phasing problems in VEP Server 6 -but only from a Syncron Pianos (Yamaha CFX ) instance. My Special Edition instruments are not phasing. It sounds like the Synchron is double-bussed but with a few samples worth of delay, as if it were a duplicated stream, but only with the Synchron plugin in VEP6. If I disconnect Microsoft Remote Desktop, it makes no difference in sound. Everything is CAT6 ethernet.

Main Computer: Mac mini (Late 2012) 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3, SSD, BMD Multidock 2 with 3 SSDs via Thunderbolt. OS 10.13.5 (17F77) UAD Apollo 8 Quad Thunderbolt v9.5.2, running Pro Tools 2018.4, Vienna Ensemble Pro Server 6 with a buffer setting of 1; always 24/44.1KHz, monitoring via the UAD virtual busses. Latency in Pro Tools is about 3.36ms with two VEP6 instances. No FX busses in Pro Tools when tracking.

Slave VSL/VEP6 Computer: i7 8700K 6-core 3.7 GHz, 64GB RAM, 3 internal SSDs, Windows 10 Pro 64-bit. AMD Radeon RX-580 8GB. Intel Gb ethernet. No WiFi. No Bluetooth. Running two VEP6 instances. 16 MIDI channels on each, and only 2 audio i/o channels on the setup.

And I checked: There's only a MIDI Out connected to my keyboard. No MIDI In. That's what it sounds like, but there's no "MIDI feedback" going on here from the keyboard side of things.

Update: I verified this problem by running VEP6 and the CFX on my former VEP6 slave –a duplicate spec of my main computer– and that too phases only on the Syncron. The mic/mix configuration makes no difference. I haven't yet tested it by moving the Pro Tools setup onto the PC and running a VEP6 service alongside PRo Tools on the same machine: Windows doesn't handle the auto-switching sample rates with the UAD like the macOS.

And because the PC is in the basement and is heavy and unwieldly. ;o)

James

Hi Jason, 

Please send me some audio files and your PT session, I will check next week: support@vsl.co.at. 

Best, 
Paul