Hi Paul,

Tried reinstallinge everything and I can't make Synchron Piano show up on Vienna Ensemble without having to download the samples again.  Any suggestion?

Thanks

Hi Paul,

Deleted the samples, uninstalled everything and went through the whole process to try to install the Piano again.  Re-donwloaded all the samples and installed them. 

For whatever reason I cant seem to get Syncron to appear on Vienna Ensemble.  I used the latest installers in the website and followed the directions.  It's weird cause I was able to install it a few weeks ago, but now seem to be doing something wrong, I guess.  Any suggestion? 

Thanks again

Hi jmatos, 

My first step would be to uninstall VE and Synchron Player, restart and install latest versions again. 

Let me know how that goes!

Best,
Paul

Hi Paul,

Done, but still no luck having the plug-in appear on VE.  I re-downloaded the library and auto-installed through the download manager.  When I open the Syncron Library Installer it asks for a package.info file that I can't seem to find.  I found it once when I installed it last week, but not anymore.

Same problem here, I'm moving VSL libraries to a new pc and reinstalled all software. The only plugin that doesn't show up is Synchron Pianos, both in VEP and Studio One 4...

In the logs I see that it is correctly found and scanned but nothing.

I did not dowloaded again the samples; VSL software and eLicenser are latest version.

Hi al_lupo77,

did you make any progress with this issue? I'm getting the same thing (with variations depending on the SY piano version).

No, I sent a support request and they are working on it. I just tried with newest eLicenser software (6.11.3.1230), but no luck.

BTW, I get a very sloooow page loading in this thread (only this). It's only me?

That's a shame.  I uninstalled then re-installed everything and still can't get it to appear. 

Is anyone from VSL reading these posts?  Bought an instrument that I can't use.  Is there any possibility of getting a refund?

The issue has to do with Vienna Synchron.ini. For me it had an incorrect value for "lastInstallDir", which I manually changed to point to the samples installation dir. I also added a "volume scan path" as was suggested by Paul, which was not there at first for whatever reason (I had SY Piano working at some point).After this addition, the value of "volumeScanPaths" changed from "[]" to [{"path":"H:\\samples\\vsl\\Synchron Pianos Yamaha","preCacheSampleCount":-1}] (the path is machine-specific, of course). I have no idea why, but after this SY Piano works in both Cubase and in VE/VE Pro.

I have to mention that this could be actually a different issue, not the one that started this thread.

At any rate, this .ini file is unaffected by reinstall attempts, that's why the whole ruckus.

I'm still stuck, tried also on another PC but nothing...

Could you please post the "Vienna Synchron.ini" complete file?

Thanks,

Luca

Hi, 

Sorry for the delay. Something seems to be tricky with this thread, I can only open it at the 10th attempt...

In such situations, please contact us directly at support@vsl.co.at

In general: The "Vienna Synchron.ini" file can be found in YOUR_USERNAME/AppData/Roaming/VSL

You can always erase that file, it will be newly created with every start of a Synchron Plug-in and also contains the information about the Library Scan Paths. 

AppData is a hidden folder. If you don't see it right away, search for "hidden", the first hit will be "Show Hidden files and folders" => Select and activate the option "Show hidden, files, folders, and drives".

If erasing the *.ini file does not work, please contact us!

Best,
Paul 

If someone is trying to reinstall, I finally found a way:

- Uninstall Synchron Pianos software

- Delete "%AppData%/VSL/Vienna Synchron.ini"

- Redownload and reinstall full library (!!!!)

- Reinstall Synchron Pianos (latest version).

The third step is what I tried to skip every time, but it is the relevant one...

Hi, 

Thanks. Library Installation shouldn't be necessary at all, it is "only" data....

May I ask: Did you change the installation location for your sample content?

Best, 
Paul

No, I physically moved the SSD to another PC and reassigned tha same drive letter...

Hi, 

Thanks for the info. Still confusing... 

I'll see if something similar pops up the next weeks. 

Best,
Paul

I had the same situation as al lupo77, moving my ssd drive to a new computer and installing the Yamaha CFX. The image he attached to his message, was exactly the same as on my computer. The advice of Paul to add a rule in Vienna Synchron.ini worked for me, only at first I made some mistakes in the syntax. To help other people who make perhaps the same mistakes as I did, I write this here.

To create the file Vienna Synchron.ini after installation of Yamaha CFX, I had to open first one time the Yamaha CFX in Vienna Ensemble (Pro). (I had removed the file before I reinstalled the Yamaha). I got an error message, but that doesn't matter.
After that I opened the Vienna Synchron.ini file with notepad.
(In my computer I found the file 'Vienna Synchron.ini' in: c:\users\<<username>>\AppData\Roaming ) 

The rule with the syntax that worked for me, is:

volumeScanPaths = [{"path":"F:\\VSL Samples\\Synchron Pianos Yamaha","preCacheSampleCount":-1}]

(And of course the part 
   F:\\VSL Samples\\Synchron Pianos Yamaha       
is computer specific, as crusoe wrote.