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  • Registration problems

    P
    P
    • I purchased a Instrument (Synchron Strings I) in JRRSHOP in December of the last year.
      And the shop e-mailed serial number to me. 
      But when I tried to regist a instrument with  this serial number it       was displayed with "The Serial Number for this Standard Library is registered to another user " and could'nt regist.
      JRRShop have contacted his distributor for vsl to notify them of the faulty
      license.But there is not communication afterwards.
      I can't know how to do. Has the serial number been used for somebody?
      Please give me some adivice. 
  • cmC
    VSL Team
    cmC

    dear pyoy,
    we are very sorry to hear about your problem and the missing response.

    unfortunately JRR Shop has too many Synchron Strings I Orders in december to investigate from our side - have you already emailed support@vsl.co.at? at least i couldn't find a ticket in our issue tracker - please send more information like serial number to support - i'll take care of this issue.

    again our apologies for the inconvenience.

    and remember: only a CRAY can run an endless loop in just three seconds.
  • P
    P
    last edited
    last edited

    Thank you for your response.
    I will emailed support@vsl.co.at. with more imfomation. (I don't know this address until now)

    Regards.