I have the same problem and I also have not gotten any response from Support.  In other words, I run the soundset installer and afterwards the destination directory has just a few uninstall files.  The VSL house style file was not installed and is not visible in Sibelius 8.  Also within Sibelius, the soundset files for Special Edition, Choir, etc. are not present.

Thx for any help.

Hello Cathy!

I'm sorry to read that you didn't get my responses from September 27th, September 28th and October 5th. Please check your Spam folder. Maybe the messages are there.

Best regards,
Andi

Hello Andi,

Strange .. there are no messages in my mail, spam, deleted mail ... nowhere.  I received only the original reply for case #226882 on Sept 26.  Perhaps you could re-send the more recent information.

Thx for helping,

Hello Cathy!

As you didn't get the resent mail, it will probably make more sense, if I could send my answer and attachment to a different mail address. So if you also have a different mail account, please send it to support by replying to the one mail you have got from me.

Best,
Andi

@Cathy said:

I have the same problem and I also have not gotten any response from Support.  In other words, I run the soundset installer and afterwards the destination directory has just a few uninstall files.  The VSL house style file was not installed and is not visible in Sibelius 8.  Also within Sibelius, the soundset files for Special Edition, Choir, etc. are not present.

Thx for any help.

I'm also having issues with the Sibelius Soundset Installer on Windows 10 with Sibelius 2018.1.  I've installed the latest (and only) soundset download available in the MyVSL section.  It added the "VSL Ensemble Special Edition PLUS.xml" and "VSL Ensemble Special Edition.xml" files in my ProgramData/Avid/Sibelius/Sounds directory. 

What was missing appeared to be any way to get the Choir sounds to play correctly and the VSL house style is also missing.

To solve the Choir problem I found an old version of the VE Choir.xml soundset and copied it into the ProgramData/Avid/Sibelius/Sounds directory.  That seemed to work, though I suppose there is a more recent version available?

The outstanding issue is that I have no access to the VSL house style.  It does not appear in the Import House Style list.  Any help would be appreciated on cleaning up/fixing this installation

Thanks!
Dave

Hello Dave!

I'm not sure what you have downloaded and where from. The sound sets you have mentioned are not provided by us, but are in fact old versions of our sound sets that come with Sibelius. The latest versions of our sound sets and of our House Style get installed to the correct folders automatically, if you run the VSL Soundset Installer. It can be downloaded here:
https://www.vsl.co.at/en/MyDownloads/Notation_Related

Best regards,
Andi

Hi Andi,
     The link you referenced is exactly the one that I installed which resulted in the issues that I have.  I installed that extra file to try to get the Special Edition 4 Choirs to work properly.  It enabled the choirs to work but I still don't get the proper articulations which I presume is due to the missing VSL House Style.  

In short, the installer didn't work as advertised.  I'm happy to remove the soundset intallation and added VE Choir files and start from scratch, but I'm fairly certain that I'll end up right back where I started.

Dave

Hello Dave!

I was able to reproduce your problem now. Sibelius changed their version number system which seems not to be compatible with our installer anymore. We will make an update as soon as possible. In the meantime, please reinstall Sibelius 8.x and run the Soundset Installer again. You can then upgrade to Sibelius 2018.1. The sound sets and house style will stay intact after the upgrade.

If you don't have access to Sibelius 8.x anymore, please let me know and I will send you the sound sets and House Style for manual installation.

I'd also like to mention that the VE Choir sound set is made for our Vienna Choir and other voice instrument collections and single instruments. It doesn't work with the Special Edition choir. You will need the sound set "VE Special Edition PLUS".

Best regards,
Andi

Hi Andi,

That was quick work.  Thanks!

After some quick searching, it doesn't look like I'm able to revert to Sibelius 8.x through the Avid Application Manager, so it appears I will have to install the sound sets and house style manually.  Please send those along with the info on where to put them.  I know where the sound set files are, but haven't yet figured out where the house style files are.

Thanks again!

Sincerely,
Dave

Hello Dave!

I have sent you a mail with the requested files.

Best regards,
Andi

Hi Andi,
     Unfortunately, I don't see the email in my inbox or in my spam folder.  Can you resend?

Thanks,
Dave

Hello Dave!

I resent the mail with a renamed attachment. Maybe the spam filter of your provider didn't like the original name of the attachment.

Best,
Andi

Hello Philip!

All the mails I have sent since yesterday came back to me. Could it be that your mailbox is full or that you don't allow attachments? Do you have a different mail address I can send the files to? If you don't want to post your mail address here, you can write to support@vsl.co.at referencing this forum thread.

Best,
Andi

I sent an email with an alternate email address to attempt to send the files to.

Thanks!
Dave

Hello Dave!

I have resent it to your other email address.

Best,
Andi

The files worked like a charm.  Thanks, Andi!

Sincerely,
Dave