Vienna Symphonic Library Forum
Forum Statistics

196,675 users have contributed to 43,023 threads and 258,419 posts.

In the past 24 hours, we have 2 new thread(s), 3 new post(s) and 99 new user(s).

  1. Home
  2. Software
  3. Vienna Instruments Pro
  4. help with Ensemble pro 5 and 6 error. "Failed to getInfo command"

  • help with Ensemble pro 5 and 6 error. "Failed to getInfo command"

    J
    J

    Hi everyone,

    I have been using the programs for many years now, but recently had an issus when loading my VSL. 

    I use Pro tools 12 HD 12.8.2 and I have all the current versions of Ensemble Pro, Ensemble Instruments Pro and eLicenser as well, ( as of 21/11/2017) PC version on Windows 10 pro.

    Upon opening the Ensemble Pro server or even Ensemble pro stand alone i get the folowing error, and I have to restart the computer to get the system to try to restart the program again.

    http://www.touchwoodproductions.com/VSL%20ERROR.PNG

    The eLicenser program sees and is happy with my 2 dongles, but I also get the can't find license error sometimes as well. But the error above is the most prevailing problem.

    Any help appreciated.

    Thanks Duncan Wood (Touchwood Productions)

     

    Windows 10 Pro on PC
    i7 5820k CPU 3.3 GHz
    64 gig ram
    Pro tools 12 HD 12.8.2

    Latest version of Ensemble Pro, Instruments Pro and eLicesencer as of 21/11/2017

    Image