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  4. How to install free Epic Orchestra with VE Pro?
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Jaymz,

    You have downloaded your EO license to your key already.

    Please make sure that you are using the latest eLCC and ALL the latest VSL software.

    Then, download and install Epic Orchestra (follow the instructions on top of the page), and everything should be fine.

    If not, please contact us at , with a reference to this case and a short description of what you have tried already.

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • A
    A
    I'm geting issues has well. I already get the Epic Orchestra Standar code but when I try to paste it into the eLicenser field, he show my USB with the prohibition sign and i can't download the authorization to my USB Key. It show a message like: "Currently, there is no eLicenser connected to your computer which you can download your license to. Please connect an appropriate USB-eLicenser to your computer" But my USB Key is already connected. My mail: aneirotano@yahoo.com.mx Thanks in advance :) Edit: Problem solved. Thanks :)
  • A
    A

    This is an old thread, but I'm having problems with activating my Epic Orchestra as well.  I have it registered under artmaestro@gmail.com
  • PaulP
    VSL Team
    PaulP

    Hi artmaestro, 

    I checked your registrations, and it looks like your Epic Orchestra license is still stored on the key you downloaded it to in 2012, along with a license for VE PRO 5. 

    What kind of problems are you facing? My colleague Marnix has also answered your mail to support@vsl.co.at already. 

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • A
    A
    last edited
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    @Paul said:

    Hi artmaestro, 

    I checked your registrations, and it looks like your Epic Orchestra license is still stored on the key you downloaded it to in 2012, along with a license for VE PRO 5. 

    What kind of problems are you facing? My colleague Marnix has also answered your mail to support@vsl.co.at already. 

    Best,
    Paul

    Yeah, I have the dongle key still (2 keys in fact), but when I try to install the epic orchestra to my new computer the download manager asks for my activation # of Epic although when I go to the elicencer control software I can see VSL Ensemble and Instrument registered.  I don't see the actual words "Epic Orchestra" on the eLicencer control panel though, and again when I tried to install the library it won't because it asks for the activation #.  If you need more info from me so we can square this away I'll send it to you.  😊   
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Marnix has already asked you all the right questions in his support reply. Best to send him a screenshot. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • A
    A
    last edited
    last edited

    @Paul said:

    Hi, 

    Marnix has already asked you all the right questions in his support reply. Best to send him a screenshot. 

    Best, 
    Paul

     

    Ok I will do that.  Thank you.  
  • T
    T

    I'm having the same issue.  There is no epic orchestra license in my vienna key. 

  • PaulP
    VSL Team
    PaulP

    Hi Tao Jones, 

    That's because you started with VE 3, the predecessor of VE PRO 4, in 2009, and Epic Orchestra did not exist back then.

    We have offered an upgrade period that added Epic Orchestra for a fee, I think when VE PRO 5 was introduced, but it seems like you did not take advantage of that offer. 

    Sorry to have no better news, 

    Paul

    Paul Kopf Product Manager VSL
  • T
    T

    Ahh I see.  No big deal. It is what it is.