Paul,
I'm completely in the panic for this broken dongle rules. My dongle was not recognized twice in the couple months I've owned it, so I don't think it is meant to last. So, please let me know:
If the ViennaKey breaks within the warranty period (two years) without extraneous cause, the user gets a new ViennaKey and the new license free of charge if he can verify the warranty period by sending us the invoice of the purchase of the ViennaKey or other eLicenser USB Key. That's why we recommend to purchase a new key every two years and to keep the invoice at a safe place.
Does this mean that if, after two years, I buy a new key, and this new key breaks, you will replace it, and reissue all my licenses completely free of charge?
I would still be worried for the evenience of a theft of loss (no agency will insure an USB key!), but at least the most common evenience (hardware failing) will be covered.
Paolo