Hi, I'm in the process of selling my Vienna Imperial license. 

Paul's email address is greyed out in the above instructions.  Who do I send the new owner's name and email address to?

Thanks.

Hi, 

Please contact sales@vsl.co.at, my colleagues will take care of the license transfer. 

Best, 
Paul

Thanks Paul.

How does VSL protect the buyer and seller?

To protect the buyer, do you inform the buyer, by email, that the seller sent you an email with intention to sell and the seller had a valid account at VSL? 

To protect the seller, do you withhold licence download of the libraries from buyers account until the seller reports that the  payment was successfully made?

Otherwise, transactions are very unsafe and what use is the 10% commission they get on the resale?  I would be very leery of buying so much from VSL if they did not provide proper ability to resell. I could have bought a used car with that money. ;)

I'm going through a transaction now.

How do you find a seller? After seeing this thread and the reply of someone explicitly stating interest in purchasing I made my own post to facilitate my own sale and it got taken down apparently?

Hello, 

It is possible to sell your licenses VSL products, under certain, regulated circumstances. 

To protect both the seller and the buyer, we need to monitor every step of the license transfer, and this is done on a case-by-case basis. 

There are many factors to be considered: Upgrade prices, student discounts, multiple keys, and of course we are checking if the key containing the correct licenses and all parts of the sold products have arrived at the buyer´s place. 

To find a buyer, these are the rules:

1. The buyer must be found privately and the products must not be advertised in the VSL forum.
2. Auction platform like eBay are not allowed.  

The handling fee for this individual assistance is 10% of the full price of the product (minimum fee EUR 50). 

The legal buyer of 'second hand' products of the Vienna Symphonic Library has full access to our support, software updates and sample downloads - he can even take advantage of our upgrade discounts with future orders, and can resell the products again at a later time.

Please contact us directly at sales@vsl.co.at with any questions that may pop up!

Best, 
Paul

Ok Paul. I'll have the sellers contact you so you can email me the confirmation of their holding a valid VSL account and their intent to sell a product to me.

Thank yet again for your amazing help. Its like you actually care about us!   Has your boss given you that raise yet? You are on every issue, pouncing like a cat on a mouse.  

When do I pay the seller? When I receive their shipped Vienna Key and CD? or when I receive your confirmation email that the seller is a valid account holder that is selling me Vienna Brass( insert list of products)? 

If the seller turns around and does not send me his Vienna Key but I already paid him, can I still get my license?

Hi,

If you feel that you can´t really trust your seller, I´d ask him to send the package and pay the agreed upon price with cash on delivery (ask the postman to wait until you have checked that the licenses are still on the key).

This way you are safe. We never had any troubles there, and I´m happy to say that all our customers that I met are friendly and honest people. In other words: musicians!

Best, 
Paul

Sometimes people do not want to sell individual portions of their library. That means I might own more than one of the same product.  Can we resell the extra licence? 

If, for example, you have a download Flute and you subsequently buy the Full Woodwinds Collection 2nd hand, I see no reason that you couldn't sell the original download Flute, although TBH, it might not be worth it, after all costs.

However, if it is a product which comes with 3 licence, like VE Pro, you can't sell part of the product. It's either all 3 licences or none.

DG

10% of current price meaning, full retail and not "my price" ( as the buyer) with discounts from owning components within a bundle?

Yes, that's correct.

DG

@Paul said:

Hi,

If you feel that you can´t really trust your seller, I´d ask him to send the package and pay the agreed upon price with cash on delivery (ask the postman to wait until you have checked that the licenses are still on the key).

We can do that on international shipments?

Hi, 

That´s a good question for your post office or shipping agency. 

Best, 
Paul

For the transfer fee of 10% do you apply the price in Euros for everyone worldwide? or  for American and Canadian owners to you charge 10% on identical ILIO price in American dollars?

Hi, 

It´s always Euros. 

Best, 
Paul

@Paul said:

Hello, 

It is possible to sell your licenses VSL products, under certain, regulated circumstances. 

To protect both the seller and the buyer, we need to monitor every step of the license transfer, and this is done on a case-by-case basis. 

There are many factors to be considered: Upgrade prices, student discounts, multiple keys, and of course we are checking if the key containing the correct licenses and all parts of the sold products have arrived at the buyer´s place. 

To find a buyer, these are the rules:

1. The buyer must be found privately and the products must not be advertised in the VSL forum.
2. Auction platform like eBay are not allowed.  

The handling fee for this individual assistance is 10% of the full price of the product (minimum fee EUR 50). 

The legal buyer of 'second hand' products of the Vienna Symphonic Library has full access to our support, software updates and sample downloads - he can even take advantage of our upgrade discounts with future orders, and can resell the products again at a later time.

Please contact us directly at sales@vsl.co.at with any questions that may pop up!

Best, 
Paul

Bearing everything you said in mind, Paul, it would be good to have a special thread for license tranfer negotiations. It seems that the best place for members to advertise their VSL wares would be right here, in the VSL community. That way, it would be easy to find prospective buyers, and everything would be above board. 

Now, what if I have licenses for other software on my key; how do we deal with that? Can VSL remove/delete the licenses from the key?

@GTBannah said:

... it would be good to have a special thread for license tranfer negotiations. It seems that the best place for members to advertise their VSL wares would be right here, in the VSL community. That way, it would be easy to find prospective buyers, and everything would be above board. 

+1  vote. VSL could design a official messaging system for sales with a classifieds sales/wanted section. Add 5 Euros to the 10% transfer fee if we used this site for a successful sale – another revenue stream for the hard working people at VSL.