There seems to be this culture of support teams skirting responsibility of some technical issues by passing the buck to the other guy. If you call EastWest, they say it's Logic. If you call NI, they say it's VEP. And so on. I've never really had the experience of any support team truly having the knowledge or inclination to resolve an issue beyond "try reinstalling it" or "have you deleted your prefs".
As complicated as the modern professional DAW and its software peripherals have become, I believe it's incumbent upon these companies to acknowledge some awareness of each other to better facilitate troubleshooting problems. I'm spending more of my time each year tech-shooting issues instead of making music which cancels out any progress made by more sophisticated technology.
I know with greater specialization I should expect a proportionate amount of complexity, but not in the absence of a support system incentivized to solve complex problems.
Am I off the mark here?