Vienna Symphonic Library Forum
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  • Purchasing products from USA

    Hi,

    I am trying for the last couple of days to purchase Spedical Edicion Core bundle on VSL's website from the USA. Since VSL doesn't accept Amex - my preferred payment method, I am using my Visa card.  I am following their website insturuction that says Visa card must be enrolled in "Verified by Visa" and I did that before making my purchase.  I kept getting error message showing the transaction is declined by the payment organization.   I contacted both Visa and Verified by Visa and they both says that according to their record, VSL never attempted to put thru the transactions.  Am I the only ones who is having a problem purchasing their product using Visa issued in the US?  I have a card with a Chip on it and it is enrolled in the Verified by Visa.  I do not wish to use Paypal or WIRE transfer.   I have tried contacting VSL's sales department and office, but I haven't heard back from them.   Am I forced to purchase their products from the retailers in the USA? 


  • Hi Cabi,

     

    Please excuse the delayed reply, with the end of the student offer it's been extremely busy at the Vienna Symphonic Library lately.

    I now replied to you inquiry via email, with a few suggestions on how to proceed, so please check your inbox.

    Best regards from Vienna,

     

    Stefan