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You need to plug the dongle in and install the latest eLicenser software. This has nothing to do with activation codes. I suggest that you post exactly what you tried in as much detail as possible, including versions of software you were attempting to install, so that we can see where the problem lies. I've done this many, many time on various different systems, so I know it works. We just need to find out what the problem is on your system. I'm sure it is an easy fix.
DG
Thanks, DG.
I plugged in the dongle and installed the latest eLicenser & used the latest Download Manager for Mac OS.
I logged in to VSL's website, went to MyVSL and downloaded Special Edition 1 & 1Plus (registered 2009), as well as numerous individual sounds I have acquired since 2010. All installations were successful. They were installed into the same folder, VI Content in the hard drive.
I opened a new brass trio document in Finale 2014d, went to MIDI/AUDIO > AUDIO UNITS BANKS & EFFECTS > selected ARIA PLAYER, clicked on the pencil icon to select Vienna Instruments, but it did not/does not show up to select. The files are in but not automatically activated or showing in Finale. Am I closer to being in action again? Your advice to run Directory Manager is problematic in that I can't find the DM to run it. Please advise. Thanks.
Can't install any Library updates. Message comes up indicating I'm not able to open them with anything.
MacPro 3.2 GHz Quad Core (5,1) 16GB RAM, OSX 10.10.3 Yosemite
Aha! I overlooked this step. Vienna Instruments shows up under Audio Units Banks & Effects now, but I don't get a list of the Spec. Edition instruments, nor the individual instruments I have, and I can't find them. There was a list of my instrument choices on the old computer which was running OSX 10.6.8. Have attached what I get on the new computer. Have labelled the instruments for a brass trio, but no list to choose from and no sound with VE. When I change the sounds back to Garritan I can select instruments and hear playback.
I have all my sounds in a folder labelled VI Content in the hard drive. Should they be located differently? Is this a reason that there are no visible instrument lists?
Sure am a lot closer to normal operation with your generous assistance and expertise.
OK, I think you need to contact support@vsl.co.at because I've never had any of these problems. For me, as long as all software is up-to-date, the dongle, containing all the licences is plugged in and the path for all the Collections has been set in Directory Manager, everything turns up as expected in the player. I'm afraid that I can't help any more. If I've even helped at all. 😔
DG
You have taken me through numerous steps to make things work and have now provided info as to where to get official support which I could not find. I appreciate your efforts and time to help 'put things back on the road'. I'm sure my VIs will be fuctional again much sooner than later. just hope I'm able to help someone in the future as you have now. Thank you. I
Installing a new version of Universal Control.Performing a Firmware Update.Performing a Factory Reset.Modifying your computers hardware.installing OS updates or re-installs of the OS.
Just an unsolicited note: I keep my libraries on an external drive. In addition to speeding sample reading, this allows for a quicker transferral between different computers.
I'm planning to copying all my libraries from a massive 3.5" disk, to a small, portable 2.5" one, to be used together with my MacBook. At that point, with the libraries on both disks, unplugging and plugging the Vienna Key should be the only thing to do.
Paolo
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