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  4. problem with installation - SOLVED

  • problem with installation - SOLVED

    W
    W

    I downloaded the D. violas successfully, copied them to an SSD then tried to install on a separate computer, but a catastrophic crash dump occurs and Win 7 Pro shuts down unexpectedly each time I try. 

    I tried again using the earliest copy (directly from external SSD) and the same thing happened.  If I look at the installation cabs they are all there with midi checksums etc.

    I have latest softwware, plenty of drive space where I am trying to install, all other VSL instruments, MIR, VEPro 5 are installed and working o.k. on same system -

    WIn7 Pro, XPS8700, 17-4770 3.4 ghz, 32 gb RAM, Crucial 1 TB SSD, Roland Quadcapture
  • W
    W

    Now I tried it on a second slave with the same specs - exact same thing happened.  Total crash down to Windows Error Recovery level.  I am afraid this might mean a corrupted download?

  • PaulP
    VSL Team
    PaulP

    Hi William, 

    When does the crash occur? Also, did you try to install on the computer you downloaded the installation files to?

    Best, 

    Paul

    Paul Kopf Product Manager VSL
  • W
    W

    Hi Paul

    I just finished installing on a third slave - the one I originally downloaded the files on - and it installed and works fine.  So it must have been that the files got corrupted when I copied them?  

    Anyway thanks for the incredibly fast response!  I will mark this "solved."  

    Congratulations on the violas - they sound wonderful.   

    Best,

    Bill Kersten
  • PaulP
    VSL Team
    PaulP

    Hi William, 

    Good to hear!! Enjoy the Violas [:)]

    Best, 

    Paul

    Paul Kopf Product Manager VSL