Vienna Symphonic Library Forum
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  3. Problems with Download Manager
  • M
    M
    Hi, I encounter a similar problem. Purchased very recently VSL Volume 1 special edition and the download does not start. All downloads remain at 0%. I downloaded and installed the latest eLicenser version 6.4.2, restarted my laptop. Checked the access rights of VSL download manager in my firewall settings and it is allowed to access the internet. I'm running the latest version of W7 64bit home premium SP1. 1 file has status checking files and the others are downloading but nothing happens whatsoever. My laptop has an I7 quad core and 16GB RAM. And of course my elicenser is connected. Anyone any ideas?
  • C
    C

    I've got exactly the same problem. I purchased the MIR Room Pack 2 today and the download manager remains at 0%. I suspect they are having some server difficulties. Hopefully they can resolve them soon.

    I am using the latest Download Manager v2.1.11242
  • M
    M
    Waw, great to know!
  • M
    M
    I also have the same problem.
    Download of Woodwinds I has stopped at 46.5%. (from yesterday)
    Although I tried download also after that repeatedly, it does not start.

    Windows7 Pro SP1 64bit 16GB RAM
    Download Manager v2.1.11242

    P.S.
    It seems that the server was restored.
    Download was resumed.
    Thank you.
  • M
    M

    I should count my blessings.

    I've never had a VSL download issue.
  • M
    M
    It's downloading Alelujah!!!!
  • PaulP
    VSL Team
    PaulP

    Hi guys, 

    Sorry for the inonvenience. Of course these hickups happen on a beautiful saturday evening....

    Thanks for your understanding and patience, 

    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Thanksgiving weekend and I am having the same problem a year later.

    bought the Triple Horn single, got it activated, downloaded DLM and double clicked the download file.

    24 hours later the DLManager interface shows ZERO PROGRESS, but does say DOWNLOADING FILES

    My connection status on Windows shows 19 million bytes downloaded, and I am on a very fast download speed.

    24 hours for a single instrument???  Zero progress, zero rate??

    wow, this is like going back fifteen years!
  • marnixM
    VSL Team
    marnixM

    Hello Russell,

     

    Is it possible that you are behind a (corporate?) firewall?

     

    Please write a short message to  with a reference to this thread and I will try to find a solution for you!

     

    Best, Marnix
  • R
    R

    Hey Marnix!

    It is now clear that the US server was down in some way.  I eventually spent three

    hours retrying the download every fifteen minutes, and suddenly it connected.  On the 11th try DLM

    came to life and showed rate, percentage, etc., just as it should.

    The wholedownload only took four minutes.  Needless to say, I was much relieved.

    I wasted way too much time watching the blank DLM say DOWNLOADING when it wasn't.

    Not my best VSL experience, but I'm happy with the results.

    Russ
  • N
    N
    Hi there, I can't install Vienna Download Manager in my iMac (OS X 10.5.8). I realize it is not the latest OS version but i can't actualize to a newer one. Where can I find an older installer? Thank you