Ralf,
I don't completely understand your explanation. It seems to me that if you have a key underwarranty that not only will VSL replace it for free, you will not be charged by Sreinberg for each licnce on the key. So, it seems like a VERY good idea to replace it every two years. I would rather spend the 27 dollars to do that than hundreds of dollars to Steinberg for all the licences on my key!!!!!!!!! So, if a key becomes "corrupted" as you say, but is still under the two year warranty, it sounds like far less ahssle and money to fix the problem. If it becomes corrupt after the warranty expires, you are subject to the rules of sale set by VSL. What am I missing?
Mike
@ralf said:
It's pretty simple why VSL doesn't intervene. The subject is tricky. I'm sure that the company will handle each case individually. They mentioned once that if they'd replace lost dongles a lot of user would have suddenly lost their dongles
A broken dongle is a different story. Because it's encryptet it cannot be insured if the dongle itself is broken or the software had some kind of malfunction. Who tells you that an inaccessible license is not programmed but an encryption error or something alike? Therefore please stop buying these dongles every two years! Steinberg earns money with a copy protection - that's insane
If a dongle is corrupt then send it to VSL together with the registration number of a new dongle. A fee per license is reasonable for one, two maybe three licenses. Then it comes to an end. In my case this would cost me so much that I could invest the money for some legal counseling and get the same results.
My experience so far is that VSL does handle this matter with some reasonable judgement. Hope it stays that way.... And yes - well... I have some good legal insurance