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  4. Please Help me, I can't add instrument to my Vienna Ensemble
  • S
    S
    HI, Steve chiming in here. I just set up VSL for the first time and am having the samish bug. My instruments don't appear in Vienna Ensemble when I open it i PTOOLS. I'm on 10.4.11 so can't upgrade. What is envolved in reinstalling the VI player? thanx, Steve
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello Steven,

    Please uninstall the installed VI Player with the included Uninstaller. Which version are you actually using?

    OS X 10.4.11 needs one of our legacy versions that can be found in the software archive.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    Paul, Thanks. I'm using the Vienna Ensemble player. I am in touch with the tech 2 ILIO. They are herlping me thru the legacy stuff, Steve
  • S
    S
    Should I uninstall,then reinstall the Vienna Ensemble?
  • PaulP
    VSL Team
    PaulP

    Hi Steven, 

    Yes, uninstall the software with the included Uninstaller first, to be safe. 

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    Sorry to bug you again Paul, FYI, Austin @ VSL tech asst has been great. I'm using Special Edition 1 PLUS on a G5, Ptools 7.3. I unzipped the instruments onto a FW drive(from a USB stick) using a friend's laptop @ OS 10.6. This was Austin's workaround for my OS 10.4.11 G5. Then I plugged the FW drive into my computer, ran the directory manager. My licenses are there just no sound. Also I'm running VE as a stereo rtas plug with I assume is what you do in OS 10.4.11. That's where it appears. Do I need to run it as a multichannel RTAS pugin? If so I'm lost til I get hold of my PTools folks at Pacific Pro Audio here in Seattle(monday). I never installed the 5.1 stuff which is where I believe the multichannel rtas lives. Thanks, Steve
  • PaulP
    VSL Team
    PaulP

    Hello Steve, 

    You unzipped the sample content??

    The installation actually needs to be done with the LIBRARY INSTALLER that comes with Vienna Instruments. Please check if there are *.dat files on your firewire drive. 

    A G5 is of course already a very old machine. Let´s focus on the instruments first, then take it from there.

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    Hi Paul, Again thanks for your help. I believe I used the library installer correctly to unzip the files. I'll have access to that "modern" computer later today if you think I should try "reunzippiing" the sounds. The sound files on my FW drive have a "blank box" icon followed by "SE_Volume-1_Brass_01.dat". Is that correct. Thanks, Steve BTW that's Austin at ILIO in LA, not VSL. We still haven't heard anything from Vienna.
  • S
    S
    Paul, BTW the G5 is a 2x2.66 dualcore Intel Xeon. mem 4 GB 667 Mhz DDR2 FB-DIMM
  • PaulP
    VSL Team
    PaulP

    Hello Steven, 

    Yes, Austin is from ILIO. What do you need to know from Vienna? Sundays are a bit tricky when it comes to such very special cases. But it´s monday tomorrow, so I´m sure that Austin will be back in business. 

    If you have *.dat files, everything should be alright, technically. 

    My colleague Marnix in Vienna will also be available tomorrow morning again, and I´m sure he will be of great help. 

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support