Hello everybody,
We are listening, and we are working on better solutions regarding the integration of the eLicenser Control Center.
Luke, regarding your problem: I have checked your key and you have downloaded the VE PRO 5 upgrade license succesfully, so everything looks fine from our side.
Please make sure that you are using the latest VE PRO version (currently build 9753) and open a new project. There should be no query for Vienna Instruments PRO.
If you are still experiencing problems, please send us a mail to with a few screenshots and a reference to this thread.
Best,
Paul
Paul Kopf Product Manager VSL