@Errikos said:
P.S.: I have to totally agree with Paul though regarding Apple employees in the stores and the telephone support has been completely unacceptable in my few experiences with expensive Applecare: A Paki answering the phone from the other side of the universe with absolutely no english beyond "Can I help you?", taking 5 minutes to write down my serial numbers successfully (on my long-distance support call!), not being able to help me at all(!) for what I considered basic support enquiries, both because he was incompetent AND due to non-existent english, and worst of all, trying repeatedly to sell me advertising (on my long-distance support call!!!). Apple do have a lot to answer for hiring the cheapest common denominator to serve (sic) its customers. It says a lot about their regard for us...
when was that, where do you leave ?
In France the people that are ansewring are French and it is a free call since a few years, you can alose ask to support in english
The 1 st level of answer is for basic problems
the 2nd level is for major problems
Apple called back some video cards a few years ago, they send a technician at home to replace it !!
One of my old Macpro was making a chearpy noice, they send a technician at home to fix it !!
APPLE is said to have one of the best support !
read this : http://news.cnet.com/8301-13506_3-20108336-17/apple-tops-in-customer-satisfaction-for-8th-year/
Once again, the company ranks first among PC makers, receiving a score of 87 out of 100 in the American Customer Satisfaction Index. HP follows in second place.