Dear Guy,
You are da man... I appreciate all your help to me recently. But I respectfully disagree and I'm commenting because I've read similar comments here.
I think it's important to be able to say 'VSL is lacking in this area' or 'I want a feature that Vendor X has' or 'VSL doesn't do 'A' so you should try Vendor 'X'. Otherwise, company forums tend to become echo chambers and the company can lose touch with what their customers really want/need. Without that (gentle) push back, even the best companies can become a bit too self-assured. And the better the product---the more pride one has in one's work, the easier it is to become arrogant (we know what's best for customers.)
That said, I fully appreciate that there is a very real danger of things getting out of hand, though my guess is that with a high end product like VSL this is far less likely than with many other products... especially since VSL has a kitchen sink full of options.
I only mentioned another company because what the user wants is simply not available with VSL (as I wrote---it's not called the Vienna Hard Bop Library.) So I don't see a big problem mentioning another option both to help the user out -now- and perhaps put a bug in VSL's ear about a future enhancement. (I'm seeing a new production of West Side Story in Vancouver this weekend and it got me thinking how much I would -love- the enhancements the O/P mentioned---jazz is now part of the concert stage.)
But with all that said, your point is well taken and I'll personally try to keep it to a minimum.
Best,
---JC