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  4. [SOLVED] Special edition extended library certificate missing

  • [SOLVED] Special edition extended library certificate missing

    T
    T

    Hi im new on VSL and just got my Vienna special edition and extended library yesterday, i managed to install everything and the elicenser program but for some reason i don't have the certificate for the extended library so i can only use the standard instruments. I would be more than happy if I could get any help with this problem. Otherwise i am really satisfied with Vienna SE so far :)
  • Cyril BlancC
    Cyril BlancC

    look in your SPAM folder, !!!

    did not you receive a mail like this :

    Dear aaa bbb,
    Thank you for purchasing at the Vienna Symphonic Library Online Store!
    Piccolo Extended Library (D35-S1DWE-zzzz-yyy)
    Activation code: xxxx wwww CTOW KGPB NHIF LY00 xxxx  xxxx
  • T
    T
    No I have not recieved anything like that. I have looked in spam, the bin, and in my normal email. Because it is supposed to come to my mail right? I have looked in other places aswell. Searched through the box i recieved and in the elicenser program. can't find anything
  • Cyril BlancC
    Cyril BlancC

    look in you on the VSL site in "user area" if you have registered the extended lib
  • T
    T
    Thanks but it seems like had lost it in the car XDDD ..... thanks anyway :) solved
  • Cyril BlancC
    Cyril BlancC

    car XDDD ??????????
  • S
    S

    Hi Teruso,

    Thanks for keeping us updated with this issue. It's great to hear that everything is OK now.

    I hope you'll enjoy using your Special Edition!

    Best,

    Stefan